Akash Dua

• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Managed timely and effective replacement of damaged or missing products.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
• Developed and executed strategies to improve customer experience in hospitality settings.
• Developed strong rapport with repeat clientele, fostering loyalty through genuine hospitality and attention to detail.
• Created memorable guest experiences through the design of unique hospitality concepts catered specifically towards target demographics.
• Cultivated a welcoming atmosphere through professional communication skills and genuine hospitality towards all visitors.
• Demonstrated versatility by undertaking diverse projects across residential, commercial, and hospitality sectors with equal expertise.
• Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
• Collaborated with other departments to provide comprehensive guest services and deliver outstanding hospitality experiences.

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Implemented and developed customer service training processes.
• Managed VIP guest relations, ensuring exceptional service levels were met at all times.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Increased efficiency and team productivity by promoting operational best practices.

Completely my 10th from Mission public school CBSE

Completely my 12th from NIOS (National Institute of open Schooling)