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Hi, I’m
Akash Dua
Hospitality
New Delhi
Summary
I'm Akash from Delhi I use to work in JAQUAR & COMPANY PVT LTD as a guest relation officer I'm Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
years of professional experience
3
Languages
Work History
Jaquar& Company Pvt LtdManesar
Guest Relations Officer
01.2024 - Current
Job overview
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Developed strong rapport with repeat clientele, fostering loyalty through genuine hospitality and attention to detail.
- Created memorable guest experiences through the design of unique hospitality concepts catered specifically towards target demographics.
- Cultivated a welcoming atmosphere through professional communication skills and genuine hospitality towards all visitors.
- Demonstrated versatility by undertaking diverse projects across residential, commercial, and hospitality sectors with equal expertise.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Collaborated with other departments to provide comprehensive guest services and deliver outstanding hospitality experiences.
OS Facility Management Manesar
Guest Relations Officer
06.2015 - 01.2024
Job overview
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Mission Public School
University Overview
Completely my 10th from Mission public school CBSE
National Institute of Open SchoolingNew Delhi
University Overview
Completely my 12th from NIOS (National Institute of open Schooling)
Skills
Regulatory Compliance
Report creation
Microsoft Exchange
Reservation Management
Microsoft Office
Employee Coaching
Team Collaboration
Continuous Improvement
Excellent Communication
Service standard compliance
Attention to Detail
Task Prioritization
Written Communication
Adaptability and Flexibility
Guest complaint resolution
Customer service orientation
Hospitality best practices
Call Metrics
Relationship Building
Multitasking Abilities
Active Listening
Interests
Timeline
Guest Relations Officer
Jaquar& Company Pvt Ltd
01.2024 - Current
Guest Relations Officer
OS Facility Management
06.2015 - 01.2024