Akash Dubey
Customer Service Representatives
Surat
Summary
Accomplished Head Cashier at Zara, adept in POS systems and customer service, significantly enhanced team performance and productivity. Expert in sales strategies, achieving monthly targets at Skechers and Puma. Skilled in cash handling and multi-tasking, consistently ensuring customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Head Cashier
Zara
Surat
02.2021 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Assisted customers by answering questions and fulfilling requests.
- Led cashiers and associates in providing thoughtful customer service.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Sale Associate
Skechers
Surat
06.2019 - 11.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sale Associate
Puma
Surat
04.2018 - 09.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
BBA - Bachelor of Business Administration
Subharti University
Noida 06.2026
Skills
Store opening/closing procedures
Stock management
Till counting
Sales expertise
Cash Handling
Multi-tasking skill
Product and service sales
Cashier training
POS systems
Safety rules
Customer assistance
Inventory management
Refunds and exchanges
Basic math skills
Report generation
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Gujarati
Advanced (C1)
Hobbies
Playing cricket
Kabbadi
Listening song
Timeline
Head Cashier
Zara
02.2021 - Current
Sale Associate
Skechers
06.2019 - 11.2019
Sale Associate
Puma
04.2018 - 09.2018
BBA - Bachelor of Business Administration
Subharti University