Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Akash Dutta

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in failure resolution and working in 24/7 uptime environment.

Overview

3
3
years of professional experience

Work History

Support Specialist (CAP Support - Front Line)

Amazon
10.2023 - 04.2024
  • Handle fraud related issues
  • Prevent and decrease invalid concessions and abuse pattern by taking appropriate actions
  • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Utilized ticketing system to track customer requests and prioritize urgent needs
  • Provide assistance to shipping and delivery support team.

Graduate Trainee

Tata Consultancy Services
10.2021 - 12.2022
  • Worked in various departments to gain hands-on experience.
  • Supported project teams with thorough research, contributing valuable insights that informed decision-making processes.
  • Strengthened presentation capabilities by delivering informative project updates to supervisors and peers.
  • Enhanced communication skills through frequent interactions with colleagues, supervisors, and clients across various departments.

Education

Bachelor of Science - Computer Science

University Of Calcutta
Kolkata, India
08.2021

Skills

  • Remote Support
  • Customer Relationship Management
  • Customer Communication and Empathy
  • Failure Resolution
  • Teamwork and Collaboration
  • Trend Analysis

References

  • Shashank Kadyan - CAP Manager

         Amazon

         kadyas@amazon.com

         +91 9821605687


  • Anindya Ghosal - Senior Consultant

         Tata Consultancy Services

          anindya.ghosal@tcs.com

          +91 9836527916

Languages

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Support Specialist (CAP Support - Front Line)

Amazon
10.2023 - 04.2024

Graduate Trainee

Tata Consultancy Services
10.2021 - 12.2022

Bachelor of Science - Computer Science

University Of Calcutta

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Akash Dutta