Akash Gaurav
Summary
Experienced SNOC Engineer with a proven track record of three years in the fields of Alarm Monitoring, troubleshooting, and rectification. Dedicating efforts to ongoing self-development initiatives. Committed to delivering services that surpass expectations through a combination of technical expertise and a proactive approach to problem resolution.
Overview
5
5
years of professional experience
Work History
Network BSS Cloud Engineer
Tech Mahindra
Indore
11.2024 - Current
- Monitoring PM KPIs for provisioning Gateway error & Observability.
- Monitoring Porting advance & order rate through BI Studio.
- Monitoring cdr_loader/processor/generator/arichiver through Prometheus.
- Monitoring Http2_Create/Update/Release for VDF NRSwitching.
- Monitoring API Gateway contractual KPIs.
INM RAN ENGINEER
Vodafone Idea Limited
Pune
11.2022 - 11.2024
- Integral part of the RAN incident management department.
- Proficient in managing BBU-5216, BBU-6630, R503, and DUS equipment.
- 4G MME definition and software upgrades.
- BSC Card Replacement & Fault rectification (CP, AP & RP).
- Provided clearances to 2G & 4G sites and performed network health checks.
- Operation, Maintenance, troubleshooting of APZ/APT part of ERICSSON BSC.
- Routine backup of the BSC's (AP & CP).
- Worked on cell level Parameter changes for Network Optimization.
- Alarm monitoring & Generating Trouble Tickets (TT) for site down, signaling down and other critical major alarms.
Domain Support Specialist
Ericsson Global
Bengaluru
05.2022 - 10.2022
- Ensuring swift and effective resolution.
- Contributed to the DATA Build team.
- Created Data packs for migration activity.
- Successfully assigned Field Engineers to rectify external alarms.
- Managed the assignment and closure of Trouble Tickets (TT) with precision, utilizing appropriate CAT Codes for accurate tracking and reporting.
Integration Support Engineer
Matizleer Networfis pvt ltd
Patna
10.2020 - 04.2022
- Worked on ticketing tools.
- Managed escalated calls and emails with precision.
- Conducted real-time monitoring of alarms.
- Closed tickets with precision, providing thorough root cause analysis and closure codes.
Education
Bachelor of Technology -
Gandhi Institute of Engineering and Technology
01.2020
High School -
D A High School
Sangrampur01.2016
Skills
- 2g
- 3g
- 4g
- 5g Technology
- ENM HPSM
- Winfoil
- PuTTY (Application)
- Alarm Monitoring
- Fault Management
- Incident Management
Timeline
Network BSS Cloud Engineer
Tech Mahindra
11.2024 - Current
INM RAN ENGINEER
Vodafone Idea Limited
11.2022 - 11.2024
Domain Support Specialist
Ericsson Global
05.2022 - 10.2022
Integration Support Engineer
Matizleer Networfis pvt ltd
10.2020 - 04.2022
Bachelor of Technology -
Gandhi Institute of Engineering and Technology
High School -
D A High School
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