Summary
Overview
Work History
Education
Skills
Interests
Reading motivational books
Work Availability
Timeline
CustomerServiceRepresentative
Akash Ghosh 7977179278

Akash Ghosh 7977179278

Relationship Manager
Thane,Maharashtra

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Wealth Relationship Manager

ICICI Bank Ltd.
Thane
04.2023 - Current
  • Created financial models to analyze and evaluate investment strategies.
  • Developed and maintained strong relationships with clients to maximize satisfaction.
  • Provided specialized financial planning support for clients with diverse portfolios and individual needs.
  • Researched and evaluated potential investment products for clients.
  • Educated clients on potential risks and rewards associated with various investments.
  • Researched current economic trends and investment opportunities to stay abreast of financial markets.
  • Advised clients on investments, retirement and estate planning.

Market Research Executive

Economic Research Pvt. Ltd.
Mumbai
01.2023 - 03.2023
  • Tracked key metrics and developed spreadsheets and data models.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Generated reports to support development and implementation of marketing plans.
  • Researched and evaluated potential new markets and products.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.

Senior Customer Relationship Executive

Platinum One Ltd.
Thane
09.2019 - 12.2022
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques in Godrej Properties projects.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created and reviewed invoices to confirm accuracy.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

Senior Customer Service Officer

Karvy DigiKonnect
Mumbai
12.2018 - 09.2019
  • Mentored new employees while supporting complex dedicated suite of products and services.
  • Prepared, analyzed and presented profitability reports to prevent fraudulent situations.
  • Processed information with high level of accuracy to satisfy client's needs.
  • Launched Godrej Properties products to clients and prospects to capture cross-sell opportunities.
  • Developed employee skills development guidelines to deliver best-in-class customer experience.

Operations Representative

Concentrix Pvt. Ltd.
Mumbai
12.2016 - 09.2017
  • Generated and distributed documentation for orders.
  • Delegated work and coordinated staff members' daily responsibilities.
  • Promoted company during local meetings by interfacing with potential customers.
  • Collaborated with various departments to support daily activities oversight and coordination.
  • Handled customer needs and issues by working with representatives and customers directly.

Education

MBA - Marketing

Manipal University
Jaipur, Rajasthan
04.2021 - Current

B. E. - Information Technology

Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal
09.2008 - 09.2013

Higher Secondary - Science Education

Leonard H.S.School
Jabalpur
03.2007 - 03.2008

10th -

Christ Church Boys Senior Secondary School
Jabalpur
03.2004 - 03.2005

Skills

Good Telephone Etiquette

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Interests

Sports

Travelling

Reading

Cooking

Reading motivational books

My Journey by A P J Abdul Kalam, is a motivational book, a boy from a small village, made his dreams came true. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Wealth Relationship Manager

ICICI Bank Ltd.
04.2023 - Current

Market Research Executive

Economic Research Pvt. Ltd.
01.2023 - 03.2023

MBA - Marketing

Manipal University
04.2021 - Current

Senior Customer Relationship Executive

Platinum One Ltd.
09.2019 - 12.2022

Senior Customer Service Officer

Karvy DigiKonnect
12.2018 - 09.2019

Operations Representative

Concentrix Pvt. Ltd.
12.2016 - 09.2017

B. E. - Information Technology

Rajiv Gandhi Proudyogiki Vishwavidyalaya
09.2008 - 09.2013

Higher Secondary - Science Education

Leonard H.S.School
03.2007 - 03.2008

10th -

Christ Church Boys Senior Secondary School
03.2004 - 03.2005

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