Akash Ghosh

•Managed sales revenue and cultivated strong relationships with a portfolio of client accounts across UAE, India, and the US, ensuring a thorough understanding of customer needs and
delivering solutions that aligned with their objectives.

•Expanded and deepened customer relationships by continuously proposing tailored
solutions, contributing to sustained business growth and long-term success.

•Acted as a key point of contact between clients and internal teams, ensuring the timely
delivery of products and services, while resolving issues and addressing complaints to
maintain trust.

•Played an integral role in driving new sales, upselling, and cross-selling opportunities through targeted campaigns while fostering long-term client relationships.

Consistently
exceeded Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets by
identifying opportunities for growth and delivering tailored, value-driven solutions to meet
client needs.

•Conducted training sessions and created customer-specific use cases to enhance product
adoption and optimise client satisfaction.

•Delivered accurate sales forecasts and prepared regular progress reports for internal and
external stakeholders, providing key account metrics and ensuring alignment with
organizational goals.

•Coordinated and collaborated with cross-functional teams to ensure seamless account
management, identifying and capitalizing on growth opportunities for existing business.

•Consistently overachieved key metrics like NRR, GRR, and CSAT, driving revenue growth
through strategic client management.

•Proactively ensuring a high level of customer satisfaction and retention through identifying and closing cross/upsell opportunities.

•Provided customer onboarding and training to ensure successful product adoption.

•Assisted clients in realizing full potential of the application, resulting in decreased customer
churn rates.

• Analyzed customer data to identify trends, issues, and opportunities for improvement.

•Diligently conducted regular health checks for customers and monitored their usage of
Canibuild.

• Increased customer proficiency in using the application by offering proactive aid and training.

• Collaborated with cross-functional teams to develop strategies for driving customer success.

• Led the development of an efficient ecommerce market that leveraged proper seller account management while facilitating orders across multiple sectors with a focus on increasing sales.
• Managed the entire team to successfully accomplish tasks throughout the State.
• Cultivated long-term relationships with existing clients through consistent communication efforts .