Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic
Akash Gor

Akash Gor

Assistant Manager
Dombivli

Summary

Accomplished life insurance professional with a proven track record of success across various roles. With a decade of experience, I have excelled in persistency management, Banca partner channel management, and gained exposure to underwriting and FTR scrutiny. My expertise lies in optimizing processes, enhancing customer satisfaction (internal & external), and driving revenue growth. Adept at building strong relationships with clients and leveraging data-driven insights to make informed decisions. Seeking a challenging role where I can continue to contribute to the industry’s success.

Overview

11
11
years of professional experience

Work History

Assistant Manager - Partner Support

Tata AIA Life Insurance
03.2019 - Current
  • Spearheaded issuance and business quality management of IDFC First Bank's Banca channel, overseeing an annual portfolio of 150 crores.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated efforts between chronic departments to deliver optimal service to internal customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Sr.Executive –Persistency

Future Generali India Life Ins
01.2016 - 03.2019
  • Client Relationship Management
  • Performance Monitoring and Target Achievement
  • Effective Communication and Strategy
  • Stakeholder Engagement and Contest Participations
  • Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.

Executive – Customer Retention

Aviva Life Insurance
10.2015 - 01.2016
  • Customer Service & Walk-Ins, Post Issuance Services, Performance Monitoring & Target Achievement, Client Relationship Management, Persistency Management
  • Leveraged strong interpersonal skills when dealing with escalated issues or complaints, diffusing tense situations while providing satisfactory resolutions.
  • Boosted customer retention rates by implementing personalized follow-up strategies.
  • Implemented cross-functional collaboration between departments, ensuring seamless service delivery for customers.

Relationship Officer – Business Conversation Grp

Star Union Dai-Ichi Life Ins
08.2013 - 08.2015
  • Daily Reconciliation of Renewal Receipts & data allocation
  • Policy Revival, Data Management & MIS Reporting
  • Follow-Up and Coordination with Sales & Channel Partners
  • Collaboration and Error Resolution
  • Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.

Education

Masters in Banking & Finance - Banking & Finance

Aurobindo (S K Somaiya)
Mumbai, India
04.2001 -

Skills

Accomplishments

  • Recognized by the CEO with the prestigious Hercules Award for the fiscal year 2022-2023 as part of the Excellence Awards (TATA AIA Life Ins)
  • OSCAR Award for Best Performance for DJFM'21 & JAS'22 (TATA AIA Life Ins)
  • OSCAR Award for Best Performer in Feb'18 (Future Generali India Life Ins)
  • Certificate of Appreciation from Agency Head for Outstanding Contribution towards Persistency (Future Generali India Life Ins)
  • Happy New Year Contest Top Performer at Star Union Dai Ichi Life

Software

MS Excel

MS Powerpoint Presentation

CRM

Life Asia

Timeline

Assistant Manager - Partner Support

Tata AIA Life Insurance
03.2019 - Current

Sr.Executive –Persistency

Future Generali India Life Ins
01.2016 - 03.2019

Executive – Customer Retention

Aviva Life Insurance
10.2015 - 01.2016

Relationship Officer – Business Conversation Grp

Star Union Dai-Ichi Life Ins
08.2013 - 08.2015

Masters in Banking & Finance - Banking & Finance

Aurobindo (S K Somaiya)
04.2001 -

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Akash GorAssistant Manager