Akash Goswami
General Manager| Academic Counsellor| Edtech Operations Leader
Jaipur,RJ
Summary
Experienced Academic Counsellor and Operations Leader with a strong background in the Edtech industry, specializing in student counseling, operational management, and startegic growth. Proven ability to lead teams, optimize processes, and deliver impactful education solutions. Skilled in team leadership, customer service and growth strategy.
Overview
11
11
years of professional experience
Work History
General Manager
Campus Dynamics
12.2024 - Current
- Leading delivery of innovative Edtech solutions and academic services.
- Overseeing strategic planning, operations, and team development.
- Driving business growth and partnerships while ensuring high-quality student outcomes.
- Managing cross-functional teams to improve student engagement and learning experience.
Senior Operations Manager (Regional Head)
College Dekho
04.2023 - 12.2024
- Tracked enrollment trends and operational performance across regions.
- Designed and implemented student retention strategies.
- Collaborated with internal teams to improve operational efficiency.
- Provided insights and recommendations for process improvements and growth.
Operation Manager
College Dekho
04.2022 - 03.2023
- Led and motivated teams in a fast paces Edtech environment.
- Implemented process improvemens to increase productivity and reduce errors.
- Ensured high-quality customer experience and service delivery.
- Managed compliance, operational reporting and cost control.
Assistant Manager/ Associate Manager/ SME
College Dekho
12.2016 - 04.2022
Assistant Mnaager (Jul 2021 - Apr 2022)
- Supprted operational management and daily team performance.
- Guided team memebers in resolving student queries and operational issues.
- Monitored team productivity and ensured adherence to company goals and KPI's.
Associate Manager (Nov 2019 - Jul 2021)
- Manged daily team operations and performance.
- Assigned tasks, monitored progress and ensured quality service delivery.
- Provided coaching and mentorship to the team memebers.
Subject Matter Expert (Jan 2019 - Nov 2019)
- Conducted training sessions and workshops for employees.
- Developed eductaional contanet, presentations and learning materials.
- Mentored tams to improve subject expertose and service quality.
Senior Academic Advisor / Academic Counsellor (Dec 2016 - Jan 2019)
- Counselled students on career paths, courses and admissions.
- Guided students through application and admission processes.
Customer Service Represtenative
Aircel
06.2015 - 02.2016
- Delivered high quality customer service and compliant resoultion.
- Provided product information and tailored solutions to customers.
Teleperformance
Technical Support Executive
02.2015 - 02.2016
- Resolved technical issues related to software and hardware systems.
- Provided step by step guidance to customers and escalted complex cases
Education
Bachelor of Science - Computer Science
Maharishi Arivind Institute of Engineering & Technology
Jaipur, India 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Performance improvement
Leadership and team building
Quality management
Project planning
Goal setting
Client relations
Staff training and development
Timeline
General Manager
Campus Dynamics
12.2024 - Current
Senior Operations Manager (Regional Head)
College Dekho
04.2023 - 12.2024
Operation Manager
College Dekho
04.2022 - 03.2023
Assistant Manager/ Associate Manager/ SME
College Dekho
12.2016 - 04.2022
Customer Service Represtenative
Aircel
06.2015 - 02.2016
Teleperformance
Technical Support Executive
02.2015 - 02.2016
Bachelor of Science - Computer Science
Maharishi Arivind Institute of Engineering & Technology
04.2001 -