Akash Gupta

• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Motivated and trained employees to maximize team productivity.
• Managed internal operational standards and productivity targets.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Negotiated with distributors to find quality products and best prices.
• Taking care of Custom clearance for Imported goods following regulatory norms laid by Dubai Municipality.
• Travel and event coordination for exporters. This included the end to end travel starting from arranging visas for travel to Dubai, accommodation, local transports and sightseeing. Similarly arranging travels for my Managing director to countries where we imported goods from. This included coordination with travel agents in Dubai and abroad.

• Coordinating with the principles in Poland and the team in Dubai.
• Handling Government department works like Product Registration from Dubai municipality, Clearance of goods from Dubai customs.
• Handling export operations for clients in India, Bangladesh, Maldives, Nepal and Oman.
• Order execution of export clients and managing of reorder from Poland.
• Ensuring smoother operations of the internal team and timely execution of planned activities resulting in ultimate growth of the organization
• Travel and event coordination for principle and our franchise holders across Asia. This included the end to end travel starting from arranging visas for travel to Dubai , accommodation, local transports and sightseeing, booking venues for events done by sales team. Arranging travel for the makeup artists to different countries to provide trainings and product launches to setups for new showrooms.

• Preparing & maintaining daily reports for follow ups and Self evaluation
• Coordinating with the team overseas to ensure smooth BAU.
• Assisting and Motivating team mates for achieving their targets new team members about the Product
• SOP management ,preparing department reports including invoicing for off-shore team.
• Handling internal and external complaints/abrasions.
• Preparing Invoices and Expense reports of Medical Record Technicians in the US through our internal portal and also daily reports maintained by the team in INDIA .
• Liaising and working with other departments to streamline processes to ensure smooth BAU

• Heading complete branch operations with key focus on bottom-line profitability by ensuring optimal utilization of available resources.
• Devising and implementing policies/procedures for the all-round development of banks as well as reducing overall costs to the bank through various means.
• Interfacing with Sales and Operations Team to achieve targets for business growth & excellence
• Organizing training programs for new recruits to accomplish business targets
• Performing customer centric operations and maintaining healthy business relations with customer
• Supervising a team size 5 members
• Looking after sales & marketing activities for various banking products:-
• Resolving customer queries by managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
• Building and maintaining healthy business relations with high net worth clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
• Implementing high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
• Handling cash relating matters (Begin of the day entries, end of the day, entries daily reports, Rgts , neft, chq clearance, demand drafts)

Highlights:

• Actively involved in branch audit and received Memento for 5 Star rating for the same in NOV 2014 from Group Head and Executive Vice President
• Holds the merit of being in TOP 5 BOM's Pan India and winning Contests on CASA and LI throughout the year and being recognized by Regional Banking and Area Managers in 2014

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Opened, closed, and updated accounts for customers.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Balanced teller drawers and ATM cash.
• Executed wire transfers, stop payments and account transfers.

• Execute project management administrative and bookkeeping tasks such as managing invoices, purchase orders and inventory reports, among other financial documents.
• Supervise the project procurement process.
• Meeting with project clients to assess their needs and define project requirements, acceptance criteria and project timelines.
• Coordinate the allocation of project resources to ensure the project team has what’s needed at the right time.
• Assign tasks to team members and help them understand what’s expected from them in terms of project milestones and deliverables.
• Be the liaison between the project team and project clients throughout the project life cycle.