Akash Gupta
Gurugram
Summary
Personal Summary Courteous and highly efficient with excellent organizational skills and a unique understanding of the travel industry and its key players. An experienced travel agent skilled in arranging travel plans for various destinations, modes of transport, and travel dates. Highly motivated, target-driven, and exceptionally capable of multitasking, with a proven ability to produce tailor-made itineraries for both short and long-haul destinations.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Journeys Sr. Manager
Laksat
04.2023 - Current
- Managed regular travel inquiries from the Latin American market, focusing on the Brazilian market
- Maintained consistent communication with FTO through emails and phone calls
- Handled the costing for tour packages, including drafting detailed programs/itineraries and price sheets
- Supervised the operational work of the team:
- Confirmed hotel bookings
- Prepared invoices
- Reconfirmed travel arrangements
- Assigned guides and transportation
- Coordinated other services during trips
- Ensured continuous communication with clients, provided regular updates to agents, and gathered feedback from clients post-tour
- Utilized personal contacts and a strong reputation with hotel sales teams to negotiate favorable terms and rates.
Operational Head
Bombay Coffee Beans
02.2021 - 04.2023
- Monitored the operations of Bombay Coffee Beans Patnitop, supervising the entire team
- Oversaw all purchasing activities, including sales and marketing
- Assessed the restaurant's needs and ensured smooth operations
- Managed payments and negotiations
- Worked on the restaurant's website and monitored social media pages and reviews
- Innovated new ideas for restaurant management
- Handled complaints and reviews.
Team Leader
Cox and Kings Pvt. Ltd
02.2019 - 09.2019
- Managed regular travel queries from C&K representatives at Cox and Kings US office
- Communicated regularly with FTO through emails and phone calls
- Handled costing for tour packages, programs/itineraries, price sheets, and drafting
- Supervised team operations:
- Confirmed hotel bookings
- Prepared invoices
- Reconfirmed travel arrangements
- Assigned guides and transportation
- Coordinated other services during trips
- Maintained continuous communication with clients, updated agents regularly, and gathered feedback post-tour.
Sr. Tour Executive
Discovery Journeys India Pvt. Ltd
02.2014 - 01.2019
- Managed travel queries from FTOs in Belgium, Switzerland, and France
- Communicated regularly with FTOs through emails, phone calls, and Skype messenger
- Handled costing for tour packages, programs/itineraries, and price sheets
- Managed all operational work:
- Confirmed hotel bookings
- Prepared invoices
- Reconfirmed travel arrangements
- Assigned guides and transportation
- Coordinated other services during trips
- Maintained regular communication with clients, updated agents regularly, and gathered feedback post-tour
- Handled hotel contracting, updated hotel rates regularly, and maintained company SOPs
- Conducted regular hotel inspections in Delhi and other areas, including Jaipur, Udaipur, Jodhpur, Agra, Pench, and Satpura
- Coordinated arrival/departure transfers at airports and railway stations.
Executive
09.2011 - 12.2013
- Managed GTA account (Gulliver Travel Association) including transport, fixed tour packages, guides, and airport assistance
- Assisted with day-wise travel queries from GTA world offices, costing, and programming for main agents in the Spanish department
- Gained opportunities and exposure through tasks such as managing Rajasthan Fam trips and handling day-wise travel queries
- Managed hotel bookings, transport bookings, guide assignments, invoices, contact details, hotel status, coordination with accounts team, travel documents, client communication, and arrival/departure transfers
- Shifted to a different team in the Spanish department, handling ad hoc queries and coordinating with the Spain representative office through emails and Skype messenger
- Additional Skills
- Presentation for promotional programs
- Creating attractive newsletters to attract direct clients and update FTO
- Photography
- Developing attractive itineraries
- Photo editing through Photoshop and other software, video editing
- Designing promotional flyers
- Website designing
- Duties
- Researching travel options and presenting the best deals based on requirements
- Ensuring all bookings and reservations are processed accurately
- Responding to all inquiries promptly, courteously, and in a friendly manner
- Building strong relationships with FTO/clients
- Monitoring bookings throughout the working day
- Negotiating the best rates with hotels for leisure and adventure businesses
- Booking rail, hotel, domestic, and international air travel
- Monitoring competitor activity to maintain competitive rates
- Ensuring travel brochures and promotional literature are displayed prominently
- Marketing Management
- Understanding and analyzing key industry trends; strategizing to create business through various clients
- Liaising internally with different players and developing customized solutions to provide world-class service to clients
- Identifying segments and converting queries into sales
Executive Trainee
Le Passage to India Tour & Travel Pvt. Ltd
09.2010 - 09.2011
Education
Intermediate - First
J.K. Board
High School Certificate - undefined
J.K. Board
Diploma - Travel & Tourism Management
Jammu Government Polytechnic College under S.B.O.T.E
01.2007 - 01.2010
Bachelor of Hotel Management - Travel, and Tourism
BHMTT - undefined
01.2010 - 01.2013
Skills
Presentation for promotional programs
Creating attractive newsletters to attract direct clients and update FTO
Photography
Developing attractive itineraries
Photo editing through Photoshop and other software, video editing
Designing promotional flyers
Website designing
Timeline
Journeys Sr. Manager
Laksat
04.2023 - Current
Operational Head
Bombay Coffee Beans
02.2021 - 04.2023
Team Leader
Cox and Kings Pvt. Ltd
02.2019 - 09.2019
Sr. Tour Executive
Discovery Journeys India Pvt. Ltd
02.2014 - 01.2019
Executive
09.2011 - 12.2013
Executive Trainee
Le Passage to India Tour & Travel Pvt. Ltd
09.2010 - 09.2011
BHMTT - undefined
01.2010 - 01.2013
Diploma - Travel & Tourism Management
Jammu Government Polytechnic College under S.B.O.T.E
01.2007 - 01.2010
High School Certificate - undefined
J.K. Board
Bachelor of Hotel Management - Travel, and Tourism
Intermediate - First
J.K. Board
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