Akash Gupta

Highly skilled IT Monitoring Operations and Service Desk professional with 3 years of experience at Wipro Technologies Ltd. Demonstrated expertise in managing and monitoring IT systems, ensuring seamless service delivery, and resolving technical issues efficiently. Adept at providing excellent customer support, troubleshooting, and coordinating with cross-functional teams to meet service-level agreements (SLAs). Proven track record of maintaining system uptime, handling incident management, and optimizing workflows to enhance overall performance and customer satisfaction. Strong analytical and problem-solving abilities, with a deep understanding of ITIL frameworks and best practices. Committed to continuous learning and delivering high-quality service in dynamic and fast-paced environments.

Innovapost Project (Canada Based Company)

Our Project Innovapost Internal project of Wipro is Data Center Project We have Two Data Centers Namely Lepine for production and VDA for Staging in Canada also this project manages both Windows and Unix Servers and handles both internal/external working with OS and Application team. We Are Performing Disaster recovery DR test every Year.

Certification in C and C+ from Mittal Computer Education Industry, Agra.,

Certification in Communication Skill from TCS,

Completed 1 month internship with Gurugram Police in cyber security field.,

Attended workshop on Internet of Things (IOT).,

Attended workshop on web development.,

Attended seminar on E-waste.

• Self-motivated and highly organized, collaborative individual with a passion for learning.
• Adaptable to diverse work environments.
• Strong management skills and leadership qualities.
• Proactive, initiative-driven, and known for extreme accountability and ownership.