Akash Hanchate

Technology: Salesforce.com/Salesforce CRM

⮚ Salesforce configuration for sales cloud & Marketing cloud users.

⮚ Service now ticketing tool to monitor daily salesforce request from end users in to create respective tickets for various issues and resolve End-user issues by giving them solutions.

⮚ 3 + years of experience as an Administration and in Salesforce.com. Has good knowledge of the Technical and Functional aspects of Salesforce CRM

⮚ We are dealing with SAAS applications across salesforce CRM for sales & marketing user configurations also part of Tableau, service cloud & Community Portal users’ setup.

⮚ Administering in creating Salesforce user setup, profiles, allocating roles & permissions, and managing access and security.

⮚ Familiar with Salesforce Data Loader

⮚ Familiar with Salesforce SOQL query

⮚ Creating and modifying reports and dashboards.

Exceptional Workflows Implementation with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflow and Approval processes, Sharing Rules.

⮚ Familiar with customizing the applications on Sales force platform and Force.com.

⮚ Involved in the developing Triggers, Apex Classes and VF Pages.

⮚ Ability to learn and adapt to new technologies quickly.

⮚ Assisted the administrator in troubleshooting and errors of Sales CRM solving problems.

⮚ Handle on call support via Microsoft TEAMS sharing for salesforce users.

Handling E2E data management support of the raised INCIDENT and SERVICE requests to the user.

(Contract with Atos ) So it was considered same Experience as Above

System Administrator

⮚ Worked on Incident/Change management on Applications authorization as user access managements.

⮚ Manage and lead team to get the issues resolved on utmost priority.

⮚ Monitored on Atos SDM 12.9 Global, Service now ticketing tool to monitor daily activities in to create respective tickets for various issues and resolve End-user issues by giving them solutions which is related to ITIL process.

⮚ Manage incoming Customer request to ensure courteous, timely and effective resolution of end user issues Resolved

⮚ Provide speedy assistance for the global end users

⮚ Outlook continuously monitored on tool SDM 12.9 Global for Incident/Change request of Global End users and Assignee.

⮚ Provide E2E data management information of the raised incidents and service requests to the users

⮚ Maintain SLA’s for the issues raised (against Clarify team)

⮚ Understand user issue and Implement the best of ITIL standards in the day to day support tasks.

⮚ Make sure the all critical and major incidents are addressed within SLA response with sending out the critical alerts.

⮚ Monitor daily call-back activity by sending reminders to end users.

⮚ Worked as System Administration & Customer Service Support

⮚ Using SQL Queries for validating data for Orders to be created in Order Management.

⮚ Worked as an Identify user access management.

SAP Application Tool (User Access Management)

⮚ Monitor SAP GUI Development P01 & D01-100 & perform activities in SAP Easy Access tool

⮚ Worked on change/Incident tickets Service request for SAP Application Tool.

⮚ Manage accounts for Global users & Provide Roles Authorization for user request

⮚ Handle activities in SAP Easy Access tools like IDOC, KIWI, EPO, NEW IDOC, EDI MONITORING, TRFC MONITORING CINS, KWR Referral, PIP & PI, Das Monitoring Etc.