Akash Jaiswal

Current project: Microsoft WebXT

• Streamlined delivery of digital and content services across five platforms, achieving 98% on-time completion rate while enhancing user engagement through targeted quality assurance measures.
• Developed and delivered comprehensive training programs for 15+ new team members, ensuring thorough understanding of quality assurance processes which led to increase in compliance rates by over 20% within six months.
• Created and implemented social media content strategies, boosting traffic by 15%.
• Strategic content moderation and curation tailored to regional requirements.

Previous projects: (Astellas, SVB Bank and 3M)

• Served as subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
• Evaluated competitor websites for product range and marketing initiatives.
• Maintained project transparency through KPIs, dashboards, and detailed reporting.
• Oversaw catalog and inventory functions, including sales order troubleshooting and live product management.
• Monitored Amazon listings, ensuring accuracy, syncing inventory, and assessing customer feedback.

Awards:

• MSFT Account Global Recognition Spotlight (Aug 2024)
• 4 Core Value Champion Award: Q1 & Q2 (2024), Q1 & Q4 (2023)

• Resolved sales order issues and implemented process enhancements to optimize efficiency.
• Created and managed product listings (e.g., Walmart), ensuring accurate and high-quality product information.
• Coordinated inventory syncing and liaised with 3P teams and L1 support for swift issue resolution.
• Analyzed customer feedback, rectified content issues, and performed root cause analysis.
• Examined and categorized product details, addressed duplicates, and assisted 3P teams with content challenges.
• Directed cross-functional campaign execution.
• Collaborated with marketing and project management teams to deliver projects on time, achieving 70% NPS score.
• Projects: Brand Management, NPS, 3P KAM, UPC Variant Grouping, 1P and 3P Content Management, Jet Black.

• Partnered with sponsors to orchestrate successful events.
• Conducted 50+ meetings to ensure events remained on track and within budget.
• Managed government events, sporting events, concerts, meetings, and conventions.

• Tracked site traffic, rankings, and sales using web analytics tools.
• Managed social media profiles and executed SMO campaigns.
• Developed and optimized SEO strategies, boosting organic traffic and revenue for multiple eCommerce brands.
• Completed keyword research to target clients based on keyword targeting.
• Conducted competitor analysis to inform strategic decision-making processes related to keyword targeting and content development.

• Supervised day-to-day operations of assigned teams, evaluated progress, and ensured effective risk coverage.
• Collaborated closely with onshore teams to develop reporting framework and standards.
• Conducted regular website audits to identify areas for improvement and implemented changes accordingly.