Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic
Akash Jaiswal

Akash Jaiswal

Mumbai

Summary

Dedicated Service Delivery Specialist skilled in customer relationship management, process improvement, and timely issue resolution. Committed to enhancing customer satisfaction and driving operational excellence.

Overview

4
4
years of professional experience

Work History

Service Delivery Specialist

CMA CGM
Mumbai
07.2024 - Current
  • Coordinated service delivery operations for customer shipments and logistics.
  • Managed customer inquiries and resolved service-related issues promptly.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained accurate shipping documentation and tracking information.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assisted in resolving customer inquiries related to shipping and transit issues.
  • Managed communication between clients and internal teams for timely service updates.
  • Collaborated with logistics teams to ensure timely cargo movements.
  • Identified areas for improvement in existing processes or procedures.

Associate

Wipro
Mumbai
05.2022 - 05.2024
  • Trained new team members on company protocols and best practices.
  • Built relationships with customers by providing friendly customer service.
  • Trained new associates on store operations, policies, and procedures.
  • Managed documentation and reporting to maintain project progress tracking.
  • Collaborated with teams to analyze project requirements and deliver effective solutions.

Education

Bachelor of Management Studies

South Indian Association
Dombivli
05-2022

Commerce -

Don Bosco School
Dombivli

Commerce

Royal Junior College
Dombivli

Skills

  • Service management
  • Customer relationship management
  • Process improvement
  • Time management
  • Customer support
  • Relationship building
  • Customer satisfaction
  • Audit reporting
  • Problem-solving
  • Inventory management

Accomplishments

Icon Award on the month of October 2025

Languages

English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1

Affiliations

Conducting end-to-end audits to ensure process compliance and accuracy.

Timeline

Service Delivery Specialist

CMA CGM
07.2024 - Current

Associate

Wipro
05.2022 - 05.2024

Bachelor of Management Studies

South Indian Association

Commerce -

Don Bosco School

Commerce

Royal Junior College
Akash Jaiswal