Dedicated Service Delivery Specialist skilled in customer relationship management, process improvement, and timely issue resolution. Committed to enhancing customer satisfaction and driving operational excellence.
Overview
4
4
years of professional experience
Work History
Service Delivery Specialist
CMA CGM
Mumbai
07.2024 - Current
Coordinated service delivery operations for customer shipments and logistics.
Managed customer inquiries and resolved service-related issues promptly.
Maintained positive working relationship with fellow staff and management.
Maintained accurate shipping documentation and tracking information.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Assisted in resolving customer inquiries related to shipping and transit issues.
Managed communication between clients and internal teams for timely service updates.
Collaborated with logistics teams to ensure timely cargo movements.
Identified areas for improvement in existing processes or procedures.
Associate
Wipro
Mumbai
05.2022 - 05.2024
Trained new team members on company protocols and best practices.
Built relationships with customers by providing friendly customer service.
Trained new associates on store operations, policies, and procedures.
Managed documentation and reporting to maintain project progress tracking.
Collaborated with teams to analyze project requirements and deliver effective solutions.
Education
Bachelor of Management Studies
South Indian Association
Dombivli
05-2022
Commerce -
Don Bosco School
Dombivli
Commerce
Royal Junior College
Dombivli
Skills
Service management
Customer relationship management
Process improvement
Time management
Customer support
Relationship building
Customer satisfaction
Audit reporting
Problem-solving
Inventory management
Accomplishments
Icon Award on the month of October 2025
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Affiliations
Conducting end-to-end audits to ensure process compliance and accuracy.