Akash John
Bachelor of computer applications
Trivandrum,KL
Summary
Proven leader in customer service and IT operations, excelling in team supervision and data analytics at Allianz Insurance and Valsala Hospital. Enhanced team performance and customer satisfaction through effective training and mentoring, and proficient use of software tools. Demonstrated ability to manage complex projects and multitask efficiently, achieving significant improvements in service success rates.
Overview
3
3
years of professional experience
Work History
Senior Associate-customer Service
Allianz Insurance
10.2022 - 03.2024
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer service success rates by quickly resolving issues.
- Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
- Underwent a training programme for training and quality assessment.
Front Office and IT InCharge
Valsala Hospital
05.2021 - 09.2022
- Maintained a well-organized workspace, ensuring smooth front office operations during busy periods.
- Promoted a welcoming atmosphere through professional communication and attentive interpersonal skills.
- Collaborated with team members to provide exceptional service, fostering a positive work environment.
- Provided excellent patient service by promptly addressing requests and anticipating needs throughout their stay.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved guest concerns promptly, resulting in heightened levels of guest satisfaction and loyalty.
- Conducted regular audits of cash drawer, ensuring consistency and compliance with company standards.
- Maintained strict adherence to financial controls, minimizing losses due to errors or fraud attempts.
- Managed high-volume cash transactions for seamless customer experiences during peak hours.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor of Computer Applications - Computer Science And Programming
Girideepam Institute of Advanced Learning
Kottayam, Kerala 04.2001 -
Skills
Performance monitoring
Team Supervision
Data Analytics
Schedule Management
Data Entry
Record and File Management
Training and mentoring
Proficient in software
MS Office
Multitasking Abilities
Analytical Skills
Task Prioritization
Team building
Active Listening
chess, guitarist, debates, delegate model united nation
.Participated in many chess tournaments
.Classical guitarist
.Represented Indian school of muscat in model united nation competition
Timeline
Senior Associate-customer Service
Allianz Insurance
10.2022 - 03.2024
Front Office and IT InCharge
Valsala Hospital
05.2021 - 09.2022
Bachelor of Computer Applications - Computer Science And Programming
Girideepam Institute of Advanced Learning
04.2001 -