Akash Jose
Bangalore,KA
Summary
Dynamic and dedicated professional skilled in customer service and digital marketing. Proven leader with 1.3 years of experience in operations management, enhancing business strategies, and boosting productivity. Strong communicator with a proactive approach, adept at process improvement and team development. Passionate about customer satisfaction and eager to contribute to a forward-thinking team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager / Part Time Digital Marketer
the Vennila Project
01.2023 - 12.2023
- Collaborated with teams and vendors, and enhanced online brand presence through targeted digital marketing and content strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored and optimized advertising campaigns using Google, Facebook and Bing.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Relationship Manager
NoBroker.com
09.2022 - 12.2022
- Provided solutions that meet customer needs, and resolving any issues or complaints.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Reviewed market research data and changed sales plans accordingly.
- Managed department call volume of 200 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Prepared sales presentations for clients.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Intern
Kerala Roadways
10.2021 - 11.2021
- Project period (1 month)
- Responded to customer requests for information and resolved billing issues.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Created reports to provide insights into logistics operations and performance.
Education
Diploma in Digital Marketing - DIGITAL MARKETING
CDA ACADEMY CALICUT
Kozhikode, India2024
BBA (aviation And Logistics) - Business Administration And Management
Yenepoya Institute of Arts Science Commerce And Management
Mangalore, India2022
HIGHER SECONDARY SCHOOL -
Dr. Ambedkar Gov. Higher Secondary School Kodoth
Kasaragod, India2019
HIGH SCHOOL -
Holy Family Higher Secondary School Rajapuram
Kasaragod, India2017
Skills
- Excel
- Meta business suite
- Google ads
- SMM / Email marketing
- Digital Marketing
- Business Development
- MS Office
- Help Desk Support
- Keyword Research
- Search Engine Optimization
- Google Analytics
- Video Editing
- Content Creation
- Decision-Making
- Website design in WordPress
Languages
Malayalam
English
Tamil
Hindi
Certification
Fundamentals of Digital Marketing
Google Analytics
Google Ads Search
Google Ads Video
SEMrush- SEO
Hubspot Content Marketing
Timeline
Operations Manager / Part Time Digital Marketer
the Vennila Project
01.2023 - 12.2023
Relationship Manager
NoBroker.com
09.2022 - 12.2022
Intern
Kerala Roadways
10.2021 - 11.2021
Diploma in Digital Marketing - DIGITAL MARKETING
CDA ACADEMY CALICUT
BBA (aviation And Logistics) - Business Administration And Management
Yenepoya Institute of Arts Science Commerce And Management
HIGHER SECONDARY SCHOOL -
Dr. Ambedkar Gov. Higher Secondary School Kodoth
HIGH SCHOOL -
Holy Family Higher Secondary School Rajapuram
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