Akash Joshi
Project Manager
Bengaluru
Summary
Resourceful Project Manager with 9 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
9
9
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Technology Project Manager
METROPOLIS HEALTHCARE LTD
12.2022 - Current
- Promoted to Project Manager Technology after excellent performance as Head IT App & Ops support.
- Managed multiple Salesforce projects resulting in a 25% increase in productivity and a 20% increase in sales. Coordinated with cross-functional teams and ensured successful delivery of projects within budget and on time. Developed project plans and monitored progress using Agile methodologies.
- Worked with stakeholders to gather business requirements and created a detailed project plan that was followed throughout the project lifecycle resulting in a 15% decrease in project timelines.
- Developed and implemented change management processes resulting in a 10% reduction in post-implementation issues.
- Developed customized reports and dashboards resulting in a 15% increase in data visibility.
- Developed and implemented custom objects and fields resulting in a 25% increase in user adoption.
- Reduced technology project costs by optimizing resource allocation and carefully monitoring budgets.
- Maintained detailed documentation throughout the lifecycle of each project to facilitate smooth handoffs during transitions between team members or phases while providing valuable historical context for future initiatives.
- Oversaw vendor selection process by conducting thorough evaluations of proposals, capabilities, and past performance to ensure best fit for each project''s unique requirements.
- Continuously evaluated emerging trends and technologies in the field to identify opportunities for innovation within current or future projects.
- Contributed to the development of company-wide project management methodologies, tools, and templates for consistent execution across all teams.
- Improved team collaboration with regular communication, transparent task assignments, and clear expectations for each project phase.
- Delivered successful technology projects by effectively collaborating with team members, vendors, and stakeholders from various departments within the organization.
- Ensured successful project implementation by closely tracking progress against milestones and adjusting plans as needed to address any deviations from the original timeline or budget constraints.
- Developed detailed project plans outlining scope, schedule, resources, and deliverables to ensure all stakeholders were aligned on objectives and expectations.
- Established strong relationships with key business stakeholders through consistent communication and transparency regarding project status updates or changes in scope/schedule/budgets as necessary.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
Head IT App & Ops Support
METROPOLIS HEALTHCARE LTD
09.2021 - 11.2022
- Promoted to Head IT App & Ops Support after excellent performance as IT Manager
- Resolved 200+ technical issues per week with a 95% resolution rate
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained a comprehensive knowledge base for the support team resulting in 95% reduction in resolution times
- Provided training and guidance to junior members of the team resulting in 90% increase in team efficiency
- Implemented a system monitoring dashboard that provides real-time visibility resulting in 50% reduction in mean time to resolution (MTTR)
- Oversees the daily activities of the team and manages the general progress of incidents, problems, changes and service requests within contractual/agreed time frames.
- Tracks, manages and seeks to improve the performance of the team against the Service Levels associated with customer contracts
IT Manager
METROPOLIS HEALTHCARE LTD
12.2020 - 08.2021
- Setup and managed 300+ laboratory across world.
- Oversaw the implementation of Attune in Metropolis Lab across Karnataka.
- Managed the migration of various components to Attune, including the test master, client master, rate master, training modules, user master, and lab instrument device integration.
- Conducted training sessions and ensured the accuracy of existing LIMS data.
- Handled daily queries and managed database operations.
- Prepared MIS reports, managed assets, and prepared budgets as required.
- Undertook hardware maintenance tasks, including web servers, application servers, and sub-systems.
- Maintained the firewall and networking infrastructure across the southern region.
- Managed the existing LIMS, Power Lab, maintaining databases and interfacing with all instruments throughout Karnataka.
- Prepared SOP as per NABL.
Assistant IT Manager
Mirable Health Services Private Ltd
08.2018 - 11.2020
- Delivered own lab management information system software, in 6 month and i was managing that software end to end.
- Managing the deployment and upkeep of LIMS in both newly established and pre-existing centers throughout India.
- I also collaborated with multiple partners to achieve full laboratory automation through Siemens integration with our software with Siemens APTIO.
- Conducted training sessions for users on lab instrument interfacing and workflow management.
- Addressed day-to-day LIMS-related issues and updated test master, rate master, client master, and user master in LIMS.
- Prepared MIS reports using MySQL, managed assets, and prepared budgets as required.
- Developed IT SOPs in accordance with NABL guidelines and maintained QC IT documents.
- Championed IT policies and procedures, promoting adherence to best practices throughout the organization.
- Coordinated cross-functional teams during major system upgrades, ensuring minimal disruption to daily operations while achieving targeted outcomes.
- Developed comprehensive documentation for network topology, system configurations, and operational processes, streamlining knowledge transfer and reducing onboarding time for new team members.
- Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
Sr.Executive IT
METROPOLIS HEALTHCARE LTD
03.2017 - 07.2018
- Successfully managed multiple IT projects concurrently, ensuring timely delivery and seamless integration without compromising on quality.
- Led a team of IT professionals to complete high-priority projects on time and within budget constraints.
- Implemented a LIMS software, Power Lab, at new centers and created test master, client master, and user master in LIMS from both the UI and backend using MySQL.
- Contributed to SOP preparation in accordance with guidelines and system workflow covering all clauses.
- Optimized network infrastructure through careful planning, installation, configuration, maintenance, upgrading and repair activities.
- Supervised multi-functional teams of technology professionals, coders and support experts.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
- Oversaw development and implementation of improvements to support network operations.
- Implemented and maintained technology and software budget.
Administrator
Healthcare Global Enterprises Unit Triesta Science
10.2016 - 03.2017
- Managed Entire IT setup and training,Delivery, migration of software.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
IT Executive
Dallas Institute Of Technologies Pvt Ltd
04.2016 - 10.2016
- Championed agile methodologies in project management for faster delivery of high-quality solutions tailored to specific requirements.
- Spearheaded digital transformation projects, aligning IT strategy with organizational objectives and driving innovation.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Managed cybersecurity initiatives to safeguard company data and reduce the risk of security breaches.
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
IT Executive
Systems Domain
05.2015 - 04.2016
- Spearheaded digital transformation projects, aligning IT strategy with organizational objectives and driving innovation.
- Championed agile methodologies in project management for faster delivery of high-quality solutions tailored to specific requirements.
- Aligned IT solutions and deliverables with company strategic vision.
- Implemented and maintained technology and software budget.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Oversaw development and implementation of improvements to support network operations.
Education
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
Bengaluru, India 04.2001 -
Diploma - Information Science
Bangalore University
Bengaluru, India 04.2001 -
High School Diploma -
Maharishi Vidya Mandir
Hamirpur, India 04.2001 -
Skills
Saleforce Sales and Service
Certification
ABAP-SAP
Timeline
Technology Project Manager
METROPOLIS HEALTHCARE LTD
12.2022 - Current
Head IT App & Ops Support
METROPOLIS HEALTHCARE LTD
09.2021 - 11.2022
IT Manager
METROPOLIS HEALTHCARE LTD
12.2020 - 08.2021
Assistant IT Manager
Mirable Health Services Private Ltd
08.2018 - 11.2020
Sr.Executive IT
METROPOLIS HEALTHCARE LTD
03.2017 - 07.2018
Administrator
Healthcare Global Enterprises Unit Triesta Science
10.2016 - 03.2017
IT Executive
Dallas Institute Of Technologies Pvt Ltd
04.2016 - 10.2016
Advance Java
03-2016
IT Executive
Systems Domain
05.2015 - 04.2016
ABAP-SAP
03-2013
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
04.2001 -
Diploma - Information Science
Bangalore University
04.2001 -
High School Diploma -
Maharishi Vidya Mandir
04.2001 -
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