Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic
Akash Kakkar

Akash Kakkar

Bangalore

Summary

  • Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements.
  • Extensive experience in scaling teams from x to 20x for B2B SaaS companies leading Customer Service, Project Implementations / Professional Services teams,
  • Customer Success / Account Management teams contributing to ARR growth from x to 30x over 6 years (over 100%+ YoY).

Overview

20
20
years of professional experience

Work History

Vice President - Operations

Kapture
11.2017 - Current
  • As head of operations, I have initiated, built and grown B2B SaaS CRM operations from the scratch and achieved stability contributing to an annual growth in ARR of greater than 100% YoY
  • Hired, trained and mentored to build a strong operations team to scale up operations from a 7 member to 100 + team members across Customer Service, Project Implementations and Account Management
  • Lead the operations team to deliver 400+ Kapture CRM Implementation Projects for both Enterprise and SMB customers across 6 countries
  • Being a Customer Experience CX company, I with my team have effectively delivered Customer Centric solutions aligned with their Business Goals to ensure overall success.

Head - Projects

HandyTrain
03.2016 - 05.2017
  • Initiated the operations of the organization and build the team to successfully deliver mobile training solutions for the businesses
  • Built the team from the start, mentored, trained the team for efficient Project Management
  • Effective Stakeholder Management, Vendor Management and Building Channel partner network
  • I was also involved closely with the Sales team for presales activities, trainings and Demos.

Senior Software Engineer

Above Solutions
01.2014 - 10.2015
  • Learning Solutions & Service Company
  • Web Application Development Lead for Above Learning Platform, coordinating with various stakeholders and development team members to deliver the solutions as per the requirements
  • As a Certified Scrum Master with involvement in writing user stories, sprint planning and sprint reviews
  • Mentored and trained junior team members.

Founder

DocMator
02.2011 - 01.2014
  • Strategized, planned, researched and developed complete platform using the latest technologies
  • DocMator redefined the way you refer & write documents, making documentation easier
  • This web application was for anyone who needed to refer a lot of documents to edit and prepare documents
  • The aim is to help the users refer and edit documents through a single interface which results in a huge productivity gain by saving time and preparing documents in an organized manner.

Technical Evangelist - Presales

Infragistics
07.2010 - 01.2011
  • Software Development Platform Tools
  • I was involved in Presales activities in promoting and showcasing the company's technical solutions to potential clients, these included conducting product demos, engaging with prospective customers to understand their requirements and creating custom demo and poc for the clients.

Senior Software Engineer

SAIC
02.2007 - 07.2010
  • Developed and Implemented Expert Level Competence in IBM Rational Suite (Requirements Management, Development Tools, UML, Configura+on Management & Defect Tracking) , Pre-Sales Technical Consultant (IBM Rational Products), Corporate Trainings, Technical Demos & Discussions, Technical Support.
  • Implemented various Commercial Off the Shelf Solutions including Symantec Al+ris (ITAM), Remedy AR System (ITSP), Newscale Request Center (ITSM), ITIL Tools & Processes for SAIC

Senior Technical Consultant

Webtek Labs
06.2006 - 12.2006
  • Pre-Sales Technical Consultant (IBM Ra+onal Products), Corporate Trainings, Technical Demos & Discussions, Technical Support.

Member Technical

Bigtec
09.2004 - 05.2006
  • Pre-Sales Technical Consultant (IBM Ra+onal Products), Corporate Trainings, Technical Demos & Discussions, Technical Support.

Education

General Management Programme (GMITE) - Management

Indian Institute of Management Bangalore (IIMB)
Bangalore
01.2015

Bachelor of Engineering - BE (Medical Electronics) -

Dayananda Sagar College (VTU)
Bengaluru, India
10.2004

Skills

  • Leadership
  • B2B SaaS Implementations
  • Professional Services
  • Program Management
  • Building High Performance Teams
  • Business Process Transformation
  • Business Continuity Planning
  • Risk Management
  • Escalation Management
  • Account Management
  • Business Growth
  • Software Implementation
  • Project Delivery
  • Strategic planning and execution
  • Organizational Development
  • Process Improvements
  • Performance Analysis
  • Workforce Planning
  • Negotiation
  • Stakeholder Management

Websites

References

Akash Kakkar

Timeline

Vice President - Operations

Kapture
11.2017 - Current

Head - Projects

HandyTrain
03.2016 - 05.2017

Senior Software Engineer

Above Solutions
01.2014 - 10.2015

Founder

DocMator
02.2011 - 01.2014

Technical Evangelist - Presales

Infragistics
07.2010 - 01.2011

Senior Software Engineer

SAIC
02.2007 - 07.2010

Senior Technical Consultant

Webtek Labs
06.2006 - 12.2006

Member Technical

Bigtec
09.2004 - 05.2006

General Management Programme (GMITE) - Management

Indian Institute of Management Bangalore (IIMB)

Bachelor of Engineering - BE (Medical Electronics) -

Dayananda Sagar College (VTU)

Similar Profiles

CREATE PROFILE
Akash Kakkar