Akash Kanodia
Assistant Restaurant Manager
Doha
Summary
Dynamic Assistant Restaurant Manager with a proven track record at The Chedi Katara, excelling in multi-outlet operations management and guest experience enhancement. Skilled in training and mentoring staff, I drive revenue growth while ensuring food safety compliance and exceptional service quality. Adept at resolving complaints, I foster a positive work culture.
Overview
15
15
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Assistant Restaurant Manager
The Chedi Katara Hotels & Resorts -A GHM Hotel.
05.2025 - Current
- Oversee day-to-day operations of all assigned outlets, including All Day Dining, the cigar lounge, and events.
- Led Arab Cup 2025 operations at 974 Stadium, VIP, and V-VIP Lounge.
- Ensure consistent service standards and exceptional guest experiences across outlets and events.
- Handles escalated guest and client feedback or complaints, and ensures effective resolution.
- Monitor guest satisfaction, comment cards, online reviews, and post-event feedback.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Promote a positive work culture, and strong inter-departmental communication.
- Forbes Travel Guide - 4-Star Recommended Hotel, The Chedi Katara.
Assistant Outlet Manager
Al Wadi Hotel - MGallery by Accor,
10.2023 - 05.2025
- In charge of Le Colonial Breakfast Room and O’Glacee Pool Bar.
- Monitored guest feedback and online reviews to improve service quality.
- Ensured exceptional guest service, and handled customer complaints professionally.
- Planned special events and guest celebrations.
- Supervised and effectively trained employees to decrease process lags, and boost productivity.
- Supported DOFB in achieving financial goals through diligent budgeting, forecasting, and expense-tracking efforts.
- Ensured that all outlet staff adhered to corporate policies, regulations, and guidelines for a consistent brand image across all locations.
Food & Beverage Supervisor
Alwadi Hotel Doha – MGallery by Accor
12.2019 - 09.2023
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
F&B Captain (Pre Opening)
Alwadi Hotel Doha – MGallery by Accor
07.2018 - 11.2019
- Supervise restaurant service staff, and ensure smooth daily operations.
- Assign sections and duties to waiters and runners.
- Ensure excellent guest service, and handle guest complaints professionally.
- Coordinate with the kitchen and bar for timely food and beverage service.
- Check table setup, cleanliness, and service standards before, and during service.
- Assist in training new staff, and maintaining team performance.
- Ensure accurate order-taking, billing, and overall guest satisfaction.
Restaurant Captain
Bin Yousef Group
06.2016 - 07.2018
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
Guest Service Associate
Hilton Al Hamra Beach & Golf Resort
02.2014 - 04.2015
- Worked in a high-volume, all-day dining restaurant (300 covers).
- Delivered professional guest service and table management.
- Assisted with events and private functions.
Guest Service Associate
The Lalit Hotels & Resorts
07.2011 - 12.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Bachelor of Science - Hospitality Management
Bharathiar University
Coimbatore, India 04.2001 -
Foundation & Grand Diploma - Hospitality Management
UEI Global (Collaboration With Hotel School The Hague)
Delhi, India 04.2001 -
Skills
Multi-Outlet Operations Management
Team Leadership & Staff Development
Food safety compliance
Training and mentoring
Inventory control
Guest Experience & Complaint Resolution
Revenue Growth & Cost Control
Manpower Planning & Scheduling (OASys & eDocs)
Inventory & Supplier Management
Service Quality Audits (LQA)
Communication & Decision-Making
Ability to Perform Under Pressure
Certification
WSET Level 1 – Wines
Timeline
Assistant Restaurant Manager
The Chedi Katara Hotels & Resorts -A GHM Hotel.
05.2025 - Current
Highfield Level 3 Award in HACCP for Caterers
07-2024
Assistant Outlet Manager
Al Wadi Hotel - MGallery by Accor,
10.2023 - 05.2025
WSET Level 1 – Wines
06-2021
Food & Beverage Supervisor
Alwadi Hotel Doha – MGallery by Accor
12.2019 - 09.2023
F&B Captain (Pre Opening)
Alwadi Hotel Doha – MGallery by Accor
07.2018 - 11.2019
Restaurant Captain
Bin Yousef Group
06.2016 - 07.2018
Guest Service Associate
Hilton Al Hamra Beach & Golf Resort
02.2014 - 04.2015
Guest Service Associate
The Lalit Hotels & Resorts
07.2011 - 12.2013
Bachelor of Science - Hospitality Management
Bharathiar University
04.2001 -
Foundation & Grand Diploma - Hospitality Management
UEI Global (Collaboration With Hotel School The Hague)
04.2001 -