Summary
Overview
Work History
Education
Skills
Individual Characteristics
Personal Information
Languages
Disclaimer
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Akash Karmakar

Akash Karmakar

Jamshedpur

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Deputy Manager Operations

Kotak Life Insurance Co. Limited
Jamshedpur
02.2020 - Current
  • Maintain new business login tracker on daily basis
  • Engage in procedure of scrutinizing the new business proposal form before logging in operation according to underwriting guideline and documentation, and also resolve description soon and follow up for issuance
  • Maintain a MIS of Daily and Monthly Logins Tracker MIS as per NOP-wise, agent-wise, activation-wise, in-force-wise, and pending-wise cases.
  • Arranging appointment with a medical examiner for clients whose medicals triggered, Collecting Cash for Renewal as well as new business premium Provide guidance and recommendations in order to support resolution of all customer cases and improve overall customer experience
  • Ensure all processes are followed as per Branch operations and KYC/AML policy, while ensuring Compliance and TATs are met as per Service Level Agreement between departments
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Developed strategies for improving customer service standards within the organization.
  • Analyzed customer feedback data to identify areas for improvement in the services offered by the organization.
  • I worked closely with customers to understand their needs and resolve diverse issues.

Education

M.com -

Kolhan University
Jamshedpur
01-2018

B.com -

Kolhan University
Jamshedpur
06-2014

Matric -

St. Roberts High School
06-2009

Inter -

J.A.C
Jamshedpur
04-2011

Skills

  • Performance Improvements
  • Conflict Resolution Expertise
  • Sound Skills in Sales
  • Orientation and Training
  • Compliance Understanding
  • Customer Relationship Management (CRM)
  • Microsoft Office Expertise
  • Report Preparation
  • Financial Modeling
  • Due Diligence

Individual Characteristics

  • Responsible
  • Honest
  • Having good communication skill
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Assisted with proactive client outreach initiatives and documented client correspondence in the CRM system.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Personal Information

Marital Status: Unmarried

Languages

  • English
  • Hindi
  • Bengali
  • German: Beginner

Disclaimer

I hereby declare that the above information furnished is true to the best of my knowledge and belief.

Affiliations

  • Reading books.
  • Create video content.

Accomplishments

  • Promoted to Deputy Manager from Assistant Manager.

Certification

  • Fundamentals of Business Analysis certification.

Languages

Hindi
First Language
Bangla
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
German
Beginner
A1

Timeline

Deputy Manager Operations

Kotak Life Insurance Co. Limited
02.2020 - Current

M.com -

Kolhan University

B.com -

Kolhan University

Matric -

St. Roberts High School

Inter -

J.A.C

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Akash Karmakar