Akash Krishna
Trivandrum,KL
Summary
Accomplished Senior Transaction Analyst at Phykon Solutions, adept in Supervend and SAP, with a proven track record of enhancing client satisfaction and streamlining workflow for efficiency. Demonstrates exceptional communication skills and team coordination, ensuring high-quality standards and project completion. Skilled in ANSYS and Adobe, with a focus on significant achievements and continuous improvement.
OBJECTIVE
Being a committed team player, want to be a part of renowned organization, to contribute towards the growth of the organization, based on my expertise and to improve my personal capabilities by learning the new exposure with the structured framework of the organization.
Overview
7
7
years of professional experience
Work History
Senior Transaction Analyst
Phykon Solutions
05.2018 - Current
- Deals with accounts of customers for Australian based Company named Bega Dairy & Drinks.
- Deals with back-end order keying (billing process) received from customers (local and retail customers) via emails and voicemail calls.
- Confirm the details provided and enquire about the account details and dairy products by making calls with customers
- Taking presentations for the Team on various dairy products and health drinks which are usually bought by the customers (local and retail customers).
- Auditing the order keying (billing process) done by the Level-1 employees and making sure that the quality is maintained up to the standards.
- Conducting daily Team-huddles to give information regarding the latest process and product-related data.
- Managed high-volume workloads, ensuring timely completion of all assigned tasks and projects.
- Investigation of Error Reports sent by the client.
- Maintaining the Quality Monthly Performance Report of employees and providing regular feedback based on their performance.
Technical Support Executive
Home Credit India Finance Limited
11.2017 - 04.2018
- Enhanced client satisfaction by providing accurate, timely loan approvals for smart phone gadgets and home appliances
- Reduced loan processing time by implementing efficient workflow management systems.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Processed loan applications and monitored progress from start to finish.
Education
Bachelors in Engineering - Aeronautical
Nehru Institute of Engineering And Technology
Coimbatore, India2017
State Board - Science Education
NSS Higher Secondary School
2013
Skills
Trained in Supervend and SAP
Well Known in Operating Systems - ANSYS Windows, Linux
Skilled in Application Softwares - Adobe, Cyberlink and Audacity
Excellent verbal and written communication skills
Flexible in working with diverse environments
Good team coordination
Accomplishments
- Honored with WOW Award in 2019, Extra mile Award in 2022 and Bringing it Beyond Award in 2023 for the outstanding performances in Phykon Solutions.
Languages
English
Hindi
Tamil
Malayalam
DECLARATION
I hereby declare that all the information furnished above is true to the best of my knowledge and belief
Timeline
Senior Transaction Analyst
Phykon Solutions
05.2018 - Current
Technical Support Executive
Home Credit India Finance Limited
11.2017 - 04.2018
Bachelors in Engineering - Aeronautical
Nehru Institute of Engineering And Technology
State Board - Science Education
NSS Higher Secondary School
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