Akash Kumar

Successfully managed and executed 8 diverse projects, ensuring timely delivery and high-quality results while coordinating with cross-functional teams.

Lead and manage EDI projects ensuring seamless and timely data exchange between business partners
Coordinate EDI setup, mapping, testing, and integration with clients in finance and insurance
Oversee data transmission, monitor document exchanges, and resolve transmission issues
Collaborate with stakeholders to deliver accurate, secure, and compliant EDI solutions
Conduct regular audits, produce reports, and recommend process optimizations for continuous improvement
Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Skilled in stakeholder communication, Case creations

• Successfully managed and executed 15 diverse projects, ensuring timely delivery and high-quality results while coordinating with cross-functional teams.
• Lead and manage EDI projects ensuring seamless and timely data exchange between business partners
• Coordinate EDI setup, mapping, testing, and integration with clients in finance and insurance
• Oversee data transmission, monitor document exchanges, and resolve transmission issues
• Collaborate with stakeholders to deliver accurate, secure, and compliant EDI solutions
• Conduct regular audits, produce reports, and recommend process optimizations for continuous improvement
• Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.

• Led cross-functional teams to develop and implement strategic initiatives, enhancing operational efficiency.
• Analyzed client requirements and delivered tailored solutions that improved business performance.
• Developed comprehensive project plans, ensuring alignment with organizational objectives and timelines.
• Develop and execute advertising and media strategies that help clients improve growth, reduce and optimize advertising costs, increase speed to market, modernize digital delivery, and evolve toward tech enabled media operating models.
• Lead AI enabled customer experience and media support transformation initiatives for global technology and digital advertising clients, helping redesign support operations into predictive, AI first service models.
• Build client ready deliverables including diagnostic playbooks, escalation frameworks, quality scorecards, operating models, pilot governance, KPI dashboards, product insight briefs, and VP/C suite recommendations.

• Provided technical support for UltraTax users, resolving application issues and assisting with tax filing processes
• Utilized ServiceNow (SNOW) to track, escalate, and resolve complex software-related challenges
• Offered troubleshooting for virtual network connectivity and security issues related to Two-Factor Authentication (2FA)
• Supported e-filing and tax return submissions for US-based stakeholders, ensuring exceptional customer satisfaction.

• Validated application workflows against functional requirements for web-based GeoStudio application .
• Report and tracked defect using Bugzilla and JIRA ,ensuring timely resolution and proper documentation .
• Executed data validation testing using basic SQL queries in MYSQL to verify back-end data accuracy .
• Analyzed client requirement and contributed to developing the test plan and traceability matrix .
• Identified end-to- end scenario and created ,modified,and executed test cases based on requirements .
• Prepared all testing related documents,including test
  cases ,defect reports and test summary reports .
• Coordinate with cross functional teams during User Acceptance Testing (UAT)
• Participated in Agile scrum ceremonies such as daily standup ,sprint planning, and retrospectives.
• Performed regression testing , retesting and validation of bug fixes after code deployment .
• Assisted in creating reusable test cases templates and
  maintaining version for test documentation .
• Participated in sprint review meeting to demonstrate test
  features and share quality insight .
• Monitored test execution progress and reported metrics to
  stakeholders for transparency .
• Ensured adherence to QA best practices ,maintaining high
  standard for deliverable quality .
• Coordinating with developers for defect triaging, root cause
  analysis, and QA sign-off for production releases .
• Promoted to lead a team of 12+ employees, overseeing project progress to ensure timely completion and boosting team productivity by 15%.

• Responded to customer inquiries via social media, resolving technical and account-related issues efficiently
• Provided guidance and troubleshooting support for Airtel services, ensuring high customer retention rates
• Prepared detailed reports on customer interactions and helped improve service delivery based on feedback