Akash Kumar
Hyderabad
Summary
Senior Software Engineer with 3+ years of expertise in software testing, EDI management, and technical support. Skilled in leading EDI projects, troubleshooting technical challenges, and ensuring data integrity. Proficient in data mapping, validation, and EDI protocols such as X12 and EDIFACT. Strong foundation in Java, SQL, manual testing, and system integration. Recognized for delivering efficient solutions, excellent customer service, and driving continuous improvements in dynamic, cross-functional environments.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Senior Software Engineer - QA
Valuelabs
09.2024 - Current
- Successfully managed and executed 15 diverse projects, ensuring timely delivery and high-quality results while coordinating with cross-functional teams.
- Lead and manage EDI projects ensuring seamless and timely data exchange between business partners
- Coordinate EDI setup, mapping, testing, and integration with clients in finance and insurance
- Oversee data transmission, monitor document exchanges, and resolve transmission issues
- Collaborate with stakeholders to deliver accurate, secure, and compliant EDI solutions
- Conduct regular audits, produce reports, and recommend process optimizations for continuous improvement
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Product Support Specialist
Thomson Reuters
01.2024 - 04.2024
- Provided technical support for UltraTax users, resolving application issues and assisting with tax filing processes
- Utilized ServiceNow (SNOW) to track, escalate, and resolve complex software-related challenges
- Offered troubleshooting for virtual network connectivity and security issues related to Two-Factor Authentication (2FA)
- Supported e-filing and tax return submissions for US-based stakeholders, ensuring exceptional customer satisfaction.
Technical Support Professional
FOUNDEVER
07.2023 - 01.2024
- Delivered technical support for HP products, primarily focusing on printer-related issues and troubleshooting
- Worked remotely to resolve connectivity, driver, and software-related issues
- Contributed to process improvements and created troubleshooting documentation
- Supported customers with printer setup and maintenance to optimize service delivery
Associate Technical Support
Tech Mahindra
02.2020 - 03.2022
- Provided broadband technical support, including diagnosing connectivity issues and managing account-related concerns
- Assisted in troubleshooting AWS and Java applications, ensuring smooth functionality
- Conducted manual testing for customer-facing applications to identify and resolve functionality issues
- Managed end-to-end B2B EDI setups and facilitated healthcare-related electronic data exchanges
- Maintained servers and systems to keep networks fully operational during peak periods.
- Led a team of 12+ employees, overseeing project progress to ensure timely completion and boosting team productivity by 30%.
Customer Care Executive
CONNEQT Business Solutions Limited
07.2019 - 12.2019
- Responded to customer inquiries via social media, resolving technical and account-related issues efficiently
- Provided guidance and troubleshooting support for Airtel services, ensuring high customer retention rates
- Prepared detailed reports on customer interactions and helped improve service delivery based on feedback
Education
Bachelor of Technology - Electronics and Communication Engineering
JNTUH
07.2019
Higher Secondary School -
Kendriya Vidyalaya
03.2015
Secondary School -
Kendriya Vidyalaya
03.2013
Skills
- EDI Standards: X12
- EDIFACT
- EDI Mapping
- EDI Testing
- Project Management
- Stakeholder Coordination
- Data Validation
- Data Quality
- System Integration
- CRM
- Java
- SQL
- Manual Testing
- Process Improvement
- Automation
- Communication
- Customer Support
- Power BI
- Reporting
- Vendor Management
- Partner Management
- Project leadership
Certification
Java, Manual Testing, SQL, Qspider, 05/01/22, 03/31/23
Languages
English
Hindi
Hobbies and Interests
- Painting
- Playing Cricket (Winner of multiple college-level tournaments, awarded 'Man of the Match' in a state-level match)
Personal Information
Title: Senior Software Engineer - QA
certification
- JAVA
- MANUAL TESTING & SQL
- OWASP top 10
Timeline
Senior Software Engineer - QA
Valuelabs
09.2024 - Current
Product Support Specialist
Thomson Reuters
01.2024 - 04.2024
Technical Support Professional
FOUNDEVER
07.2023 - 01.2024
Associate Technical Support
Tech Mahindra
02.2020 - 03.2022
Customer Care Executive
CONNEQT Business Solutions Limited
07.2019 - 12.2019
Higher Secondary School -
Kendriya Vidyalaya
Secondary School -
Kendriya Vidyalaya
Bachelor of Technology - Electronics and Communication Engineering
JNTUH
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