AKASH KUMAR
NEW DELHI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Associate
KOTAK MAHINDRA BANK
NOIDA
04.2021 - Current
- Monitored customer feedback and provided appropriate solutions based on customer needs.
- Analyzed current market trends to identify potential new business opportunities.
- Created and maintained relationships with clients to ensure customer satisfaction.
- Generated reports detailing progress towards meeting established goals and objectives.
- Provided customers with information about the features, benefits, and rewards associated with various credit cards.
- Ensured compliance with industry regulations related to credit card sales activities.
- Managed daily operations related to processing applications for new accounts as well as renewing existing ones.
- Provided assistance in answering inquiries from existing or prospective customers regarding credit card options.
- Developed and implemented strategies for increasing credit card sales volume.
- Identified areas where additional training was needed among team members in order to improve performance.
- Followed up with customers regarding their accounts and ensured timely payment of dues.
- Advised customers on how best to utilize their credit cards for maximum benefit.
Education
Bachelor of Arts -
DELHI UNIVERSITY - SOL
NEW DELHI04-2023
Skills
- Sales strategy
- Customer service
- Market analysis
- Data reporting
- Problem solving
- MS office
- Problem-solving
- Customer feedback analysis
- Time management
- Negotiation skills
- Effective communication
Languages
Hindi
First Language
Timeline
Associate
KOTAK MAHINDRA BANK
04.2021 - Current
Bachelor of Arts -
DELHI UNIVERSITY - SOL
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