Jewellery consultant
Caratlane A Tata Product
NOIDA SECTOR 50
09.2025 - Current
- Customer Engagement & Sales: Guided clients in choosing jewellery suitable for their needs, provided styling suggestions, and achieved sales targets through effective upselling and cross-selling.
- Product Knowledge: Maintained expertise in diamonds, gold, solitaires, and new collections, explaining certifications, pricing, and quality confidently.
- Office & Administrative Support:
Handled billing, invoicing, and customer receipts using POS and CRM software.
Managed stock entries, updated inventory records, and ensured accuracy in product documentation.
Prepared daily sales reports, maintained excel sheets for performance tracking, and submitted reports to the store manager.
Scheduled customer appointments, followed up with leads through calls/emails, and maintained client data for future reference.
Assisted in documentation related to exchange, repair, and warranty services. - Visual Merchandising & Store Management: Ensured jewellery displays were attractive and aligned with brand standards; monitored stock levels to avoid shortages.
- Customer Service Excellence: Provided after-sales assistance (repairs, resizing, exchange), building long-term relationships and trust.
- Team Collaboration: Coordinated with morning and evening teams, contributed to smooth daily operations, and supported new staff training.
