SAP
Akash Kumar
Administration And Hospitality Management Professional
New Delhi
Summary
Dedicated hospitality management expert with a solid background in the hospitality and facilities sector. Proficient in budgeting, strategic planning, and operations management, alongside exceptional guest relations skills. Demonstrated ability to lead teams effectively, improve operational efficiency, and elevate customer satisfaction levels.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Administration Manager
Smartworld Developers
11.2025 - Current
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
- Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
House Manager
BPTP Limited
05.2025 - 11.2025
- - Oversee day-to-day estate operations, including facilities, security, housekeeping, and vendor management.
- - Implement administrative policies and procedures to ensure smooth functioning of residential and commercial premises.
- - Manage budgets, contracts, and resource allocation to optimize cost efficiency without compromising service quality.
- - Supervise staff performance, provide training, and ensure compliance with company and statutory standards.
- - Coordinate with residents, clients, and senior management to address grievances, improve services, and maintain high satisfaction levels.
Hospitality Manager
M3M India
08.2024 - 05.2025
- - Directed day-to-day hospitality and facility operations across premium residential and commercial properties.
- - Conducted regular inspections of equipment, buildings, and grounds to ensure quality and compliance.
- - Streamlined vendor and contract management processes, improving service efficiency and reducing costs.
- - Oversaw safety, legal, and compliance requirements for facilities, ensuring adherence to company policies.
- - Managed staff performance through training, mentoring, and performance monitoring to boost service delivery.
- - Coordinated preventive maintenance schedules with vendors (elevators, fire systems, HVAC) to minimize downtime.
- - Ensured seamless guest and resident experiences by maintaining high service standards and addressing escalations promptly.
Manager Facility
Vedanta Limited
02.2023 - 04.2024
- - Developed and implemented strategies to increase customer satisfaction and loyalty.
- - Created monthly reports for senior management summarizing operational performance metrics.
- - Coached, mentored, and trained team members to improve job performance.
- - Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- - Organized special events such as conferences or training sessions for employees.
Assistant Housekeeping Manager
Accor
12.2021 - 01.2023
- - Assisted in interviewing, hiring, and training new housekeeping staff.
- - Supervised daily operations of the housekeeping department to ensure compliance with standards.
- - Inspected guest rooms and public areas to ensure cleanliness standards were met.
- - Implemented a system to track guestroom status (dirty, clean, occupied, unoccupied, out-of-service).
- - Recognized outstanding staff performance through rewards or recognition programs.
Housekeeping Executive
The Leela Palaces Hotels and Resorts
12.2018 - 12.2021
- - Conducted regular safety audits across all departments.
- - Investigated customer complaints regarding housekeeping services promptly.
- - Analyzed operational costs for the housekeeping department's budgeting process.
- - Reported maintenance issues found during daily rounds to engineering staff.
- - Developed and implemented housekeeping procedures to ensure high-quality guest service.
Housekeeping Supervisor
The Lalit Palaces Hotels and Resorts
11.2017 - 12.2018
- - Supervised and trained staff in housekeeping operations, ensuring adherence to cleanliness standards.
- - Monitored inventory levels and ordered supplies as necessary.
- - Created and implemented daily cleaning schedules.
- - Practiced safe work habits and wore protective safety equipment.
- - Assigned staff to shifts and room blocks based on abilities and requirements.
Housekeeping Assistant
The Claridges
06.2016 - 11.2017
- - Cleaned guest rooms and bathrooms, including changing bed linens and replenishing towels and toiletries.
- - Vacuumed carpets, dusted furniture, mopped floors, and emptied trash cans in public areas.
- - Assisted guests with special requests.
- - Reported maintenance issues to appropriate personnel.
- - Inspected vacated rooms for cleanliness and damage before reuse.
Education
Bachelor - Hospitality and Hotel Administration
Institute of Hotel Management
Chandigarh01.2016
Skills
Strategic Planning
Budgeting
Hospitality Management
Facilities & Estate Management
Food & Beverage
Housekeeping Management
Guest Relations
Vendor & Staff Management
Software
Computer Applications
Certification
Train The Trainer
Timeline
Administration Manager
Smartworld Developers
11.2025 - Current
House Manager
BPTP Limited
05.2025 - 11.2025
Hospitality Manager
M3M India
08.2024 - 05.2025
Manager Facility
Vedanta Limited
02.2023 - 04.2024
Train The Trainer
12-2022
Assistant Housekeeping Manager
Accor
12.2021 - 01.2023
Housekeeping Executive
The Leela Palaces Hotels and Resorts
12.2018 - 12.2021
Housekeeping Supervisor
The Lalit Palaces Hotels and Resorts
11.2017 - 12.2018
Housekeeping Assistant
The Claridges
06.2016 - 11.2017
Bachelor - Hospitality and Hotel Administration
Institute of Hotel Management