AKASH KUMAR GUPTA

• Managed RTO, NDR, reverse logistics, and vendor reconciliation operations.
• Reduced RTO rate from 6.2% to 3.0% within 4 months through process improvements.
• Coordinated with 10+ 3PL partners to ensure SLA compliance and efficient return processing.
• Handled Debit Notes, Credit Notes, payment verification, and financial documentation.
• Conducted operational and financial analysis to optimize logistics costs and performance.
• Maintained MIS reports, shipment tracking, and compliance documentation using Advanced Excel.
• Collaborated with cross-functional teams to enhance customer experience and supply chain efficiency.

• Managed finance, operations, and supply chain activities to ensure smooth business operations.
• Oversaw inventory, logistics, procurement, and order fulfillment processes.
• Handled Debit Notes, Credit Notes, financial documentation, and MIS reporting.
• Monitored shipment tracking, stock reconciliation, and operational performance.
• Led Business Development and Operations teams to achieve business objectives.
• Implemented process improvements to enhance efficiency and reduce operational bottlenecks.
• Coordinated with logistics partners and stakeholders while ensuring compliance with company policies.

• • Managed banking operations for Savings and Current Accounts, including cash transactions, RTGS, cheque processing, and bill payments.
  • Performed KYC verification, document validation, and ensured compliance with RBI regulations.
  • Supported digital banking services such as UPI, debit cards, net banking, wallets, and payouts.
  • Handled customer acquisition, relationship management, and banking service inquiries.
  • Maintained transaction records, financial documentation, and operational reports.
  • Coordinated with banking partners and resolved customer queries and escalations.

• Managed a portfolio of High-Yield Investment (HYI) clients.
• Monitored investment performance and portfolio growth.
• Maintained strong relationships with clients and addressed investment-related queries.
• Assisted clients in making informed investment decisions based on their financial goals.
• Conducted portfolio reviews and provided regular performance updates.
• Ensured compliance with company policies and regulatory requirements.
• Coordinated with internal teams for smooth execution of investment transactions.
• Prepared investment reports and maintained accurate client documentation.
• Supported client onboarding, KYC verification, and account maintenance processes.

• Oversaw budgeting, accounting records, and financial documentation to ensure accuracy and compliance.
• Monitored organizational expenses and revenue to ensure financial stability.
• Prepared financial reports and tracked fund utilisation.
• Contributed to financial planning and budget allocation for projects and events to optimise resource use.
• Maintained accurate records of income, expenditures, and cash flow.
• Ensured compliance with financial policies and reporting requirements.
• Coordinated with stakeholders to optimize resource allocation and cost management.
• Facilitated fundraising activities and donor engagement initiatives to enhance financial support.