Hi, I’m
Akash Kumar Singh
Customer Success Manager
Delhi
Summary
6+ years of International Sales experience with expertise in B2B consultative sales, customer retention, and client relationship management. Managing accounts with global locations, ensuring consistent service delivery across APAC, EMEA, and North American regions. Demonstrated ability to identify growth opportunities, including up-selling and cross-selling, with a focus on delivering on clients’ business goals and increasing revenue and account penetration. Greenfield Territory Experience and have worked with Fortune 500 companies, tech giants as well as government organizations across different sectors
Overview
7
years of professional experience
3
Certifications
Work History
Koenig Solutions Pvt Ltd
Customer Success Manager
01.2020 - Current
Job overview
- Managing a portfolio of global enterprise and mid market clients including Fortune 500 clients, government organizations, MNCs.
- Annual revenue contribution of USD 450k-480k.
- CSAT: 90%+, NPS: 30-40, Account re-engagement rate of 70–75% (within an 12-month window)
- Customer Onboarding: on Koenig's LMS and SaaS based lab environments
- Client Relationship Management: with key stakeholders (L&D Heads, CTOs, IT Managers, and HR leaders).
- Renewals, upselling and cross-selling.
- Conducting quarterly business reviews (QBRs).
- Collaboration with Cross-Functional Teams internally to enhance the overall customer experience.
- Performance Monitoring and Customer Feedback Integration: monitoring training and platform performance and customer feedback into actionable improvements across delivery and support.
Dell International Services India Pvt Ltd
Customer Support Executive
05.2019 - 01.2020
Job overview
- Client Base: North American Market
- Segment: Premium and Premium Plus customers
- Provided support to premium & premium plus clients in the US and Canada, resolving complex issues and ensuring a seamless customer experience.
- Collaborated with internal teams to optimize support workflows, reducing resolution times and enhancing the overall customer experience.
- Developed and maintained a knowledge base to provide employees with quick access to customer service information
Education
Veer Kunwar Singh UniversityBuxar
Bachelor of Science
05.2024
Shri Sanatan Dharam Saraswati Bal MandirDelhi
High School Diploma
05.2012
Skills
Strategic Thinking
Results-Driven Mindset
Customer Retention & Renewal
Cross-Functional Collaboration
B2B Sales/ Global Account Management
Excellent Communication Skills
Proficiency in AI and SaaS Platforms
Quarterly Business Reviews (QBRs)
Certification
Cisco Customer Success Manager (DTCSM) v2.2
Timeline
Cisco Customer Success Manager (DTCSM) v2.2
07-2025
Sales Strategy: Using AI and Automation to Sell More
07-2025
Better Relationships and More Sales: Using ChatGPT to Sell
06-2025
Customer Success Manager
Koenig Solutions Pvt Ltd
01.2020 - Current
Customer Support Executive
Dell International Services India Pvt Ltd
05.2019 - 01.2020
Shri Sanatan Dharam Saraswati Bal Mandir
High School Diploma
Veer Kunwar Singh University
Bachelor of Science