AKASH KUMAR SINHA
ITIL 4 Certified, Gen AI Leadership certified, Dynamic and result-oriented Operations Manager with over 10 years of experience in Supply Chain, Logistics, and Operational Excellence.
Guwahati,AS
Summary
Dynamic and results-oriented Operations Manager with over 12+ years of experience in supply chain, logistics, and operational excellence. Expertise in vendor management, inventory optimization, partner liaison, and team leadership drives a commitment to streamlining operations and enhancing productivity through cost-efficient solutions. Proven ability to manage large teams and coordinate multi-location projects, fostering strategic relationships with vendors and partners to meet and exceed business objectives. Certified in Generative AI (GenAI) and ITIL-4 Foundation, leveraging technology-driven insights to optimize operational performance and achieve superior business outcomes.
Overview
12
12
years of professional experience
2
2
Certifications
1
1
Language
Work History
Regional Operations Manager , North East
Tata Consultancy Services
04.2022 - Current
- Lead regional operations with full accountability for vendor coordination, inventory management, and logistics.
- Onboard and manage vendors and partners under Pay-as-you-use models ensuring timely service delivery.
- Monitor inventory levels and optimize stock movement to prevent shortages or overstocking.
- Collaborate with cross-functional teams and partners to streamline supply chain processes.
- Analyze operational data to assess performance, identify gaps, and implement continuous improvements.
- Manage, train, and motivate teams to meet organizational goals, and service standards.
- Ensure compliance with company policies, and maintain high levels of customer satisfaction.
- Led cross-functional teams to streamline operations, enhancing overall efficiency and reducing turnaround times significantly.
- Developed and implemented strategic initiatives that improved service delivery and customer satisfaction across multiple regions.
- Oversaw budget management and resource allocation, ensuring optimal operational performance within financial constraints.
- Fostered a culture of continuous improvement by mentoring staff and promoting best practices in operational processes.
- Analyzed operational metrics and KPIs to identify trends, facilitating data-driven decisions that drove process enhancements.
- Collaborated with senior management to formulate long-term strategic plans, aligning operational goals with organizational objectives.
- Coordinated training programs for staff, enhancing skill sets and promoting a high-performance operational culture.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Established performance goals for each department, monitoring progress towards objectives on a regular basis.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Streamlined operational processes across multiple regions, enhancing efficiency and service delivery for client projects.
- Led cross-functional teams in project execution, ensuring alignment with strategic goals and improving delivery timelines.
- Implemented new performance metrics to monitor regional operations, resulting in improved resource allocation and management.
- Developed training programs for staff, fostering skill enhancement and ensuring adherence to operational standards and best practices.
Assistant Manager
P N Writer & Co Pvt. Ltd.
05.2018 - 03.2022
- Oversaw logistics, warehouse, and transportation operations ensuring accuracy and timeliness.
- Established strong vendor relationships and negotiated service agreements for cost and efficiency.
- Designed and implemented strategies to improve delivery timelines and reduce operational costs.
- Trained and supervised teams to achieve high productivity and adherence to operational KPIs.
- Coordinated with partners, suppliers, and internal stakeholders to maintain smooth operations.
- Conducted regular inventory audits and introduced control systems to improve accuracy.
- Based on the provided details for the role of Assistant Manager at P N Writer & Co Pvt. Ltd. with 12 years of experience, here are 8 resume experience statements crafted according to the specified instructions:
- Led cross-functional teams to streamline operations, enhancing workflow efficiency and improving overall project delivery timelines.
- Developed training programs for new employees, resulting in a more knowledgeable staff and reduced onboarding time.
- Implemented process improvements that increased productivity by optimizing resource allocation and minimizing operational bottlenecks.
Team Leader
Rivigo Services Pvt. Ltd.
12.2015 - 05.2018
- Managed pit-stop operations including inventory flow, vehicle turnaround, and manpower allocation.
- Supervised team performance and ensured adherence to company standards.
- Implemented efficient material dispatch, inbound/outbound logistics, and last-mile delivery processes.
- Liaised with vendors and transport partners for on-time delivery and operational accuracy.
- Led cross-functional teams to streamline operational processes, enhancing efficiency and improving service delivery standards.
- Implemented strategic initiatives that resulted in enhanced route optimization, significantly reducing delivery times and operational costs.
- Mentored team members on best practices and industry standards, fostering a culture of continuous improvement and accountability.
- Oversaw compliance with safety regulations and operational procedures, ensuring a safe working environment and minimizing risk.
- Coordinated the deployment of advanced logistics technologies, improving tracking accuracy and customer satisfaction metrics.
Graduate Engineer Trainee
Endurance Technology Pvt. Ltd.
12.2013 - 11.2015
- Supported logistics and material management operations to maintain optimal inventory levels.
- Coordinated with contractors and vendors for material flow and project requirements.
- Ensured compliance with plant safety standards and operational guidelines.
- Developed and tested innovative engineering solutions, enhancing product performance and reliability across diverse applications.
- Collaborated with cross-functional teams to streamline processes, significantly improving project delivery timelines and efficiency.
- Conducted in-depth analysis of engineering designs, ensuring compliance with industry standards and regulations for quality assurance.
- Assisted in the implementation of new technologies, resulting in improved operational workflows and reduced lead times.
Education
Mechanical Engineering
04.2001 -
GPA: 68.76%
Science
04.2001 -
GPA: 67.8%
10th - undefined
GPA: 60%
Skills
Vendor management
Certification
ITIL-4
Timeline
Regional Operations Manager , North East - Tata Consultancy Services
04.2022 - Current
Assistant Manager - P N Writer & Co Pvt. Ltd.
05.2018 - 03.2022
Team Leader - Rivigo Services Pvt. Ltd.
12.2015 - 05.2018
Graduate Engineer Trainee - Endurance Technology Pvt. Ltd.
12.2013 - 11.2015
PTU University - , Mechanical Engineering
04.2001 -
B.S.E.B Board - , Science
04.2001 -
B.S.E.B Board - 10th,