Akash Kunwar
Bengaluru
Summary
Results-driven professional with a BBA and extensive experience in customer experience and operations support. Proven expertise in investigating customer issues, analyzing transaction data, and identifying policy violations to ensure accurate resolutions. Strong commitment to process compliance and risk management, collaborating effectively across teams to mitigate fraud and operational errors.
Overview
2
2
years of professional experience
Work History
Customer Experience Agent
Alorica Private Limited
Bangalore
01.2025 - Current
- Assisted customers in resolving inquiries and issues to enhance satisfaction.
- Delivered product information and guidance to empower customer decisions.
- Maintained knowledge of company policies and procedures for customer support.
- Worked with team members to improve service delivery and customer support.
- Trained new agents on customer service protocols and systems.
Executive
Genisys group
Bengaluru
06.2024 - 12.2024
- Delivered exceptional customer support through inbound/outbound calls and efficient complaint resolution.
- Collaborated with team to streamline processes, improving service delivery and customer satisfaction.
- Managed high-pressure situations while multi-tasking in fast-paced environment to ensure smooth operations.
- Maintained accurate data entry and managed customer records in CRM system, supporting data integrity and accessibility.
Education
Bachelor of Business Administration - Finance
CMR College of Business Administration
Bangalore2024
Puc Commerce - Karnataka, English
New Horizon Collage
Bangalore2021
10th - CBSE, English
MTB Jana Jyothi Vidhya Nikethan
Bangalore 2019
Skills
- Customer service
- Complaint resolution
- Communication skills
- Interpersonal skills
- Problem solving
- Data entry
- Data analysis
- Multitasking and time management
Languages
- Hindi
- English
Hobbies and Interests
- Cooking
- Gaming
Timeline
Customer Experience Agent
Alorica Private Limited
01.2025 - Current
Executive
Genisys group
06.2024 - 12.2024
Bachelor of Business Administration - Finance
CMR College of Business Administration
Puc Commerce - Karnataka, English
New Horizon Collage
10th - CBSE, English
MTB Jana Jyothi Vidhya Nikethan