AKASH L

Software Engineer

IGT Solutions – AMERICAN EXPRESS ONLINE BOOKING TOOL
March 2023 – December 2024

• Led end-to-end development of AMEX Online Booking Tool modules (Agent Online, POS, ControlCentre, OBT) across Air, Rail, Car, and Hotel traffic types.
• Delivered 15+ key features into production, managing JIRA items from analysis to deployment during UK GOV and GOC project phases.
• Translated client (UK team) requirements into technical solutions, ensuring seamless integration and adherence to best practices.
• Actively resolved high-priority SNAP incidents with prompt troubleshooting, enhancing application reliability and customer satisfaction.
• Mentored and reviewed code for onsite developers; conducted training sessions on Unit Testing and Documentation for junior developers.
• Performed manual booking testing using GALILEO tools; executed smoke testing to ensure stability and quality of new releases.
• Spearheaded POC projects for Azure migration, working with Azure Logic Apps, Service Bus, Function Apps, and Blob Storage.
• Contributed to the Train Line development initiative using Microservices architecture and cloud-native technologies.
• Explored Azure services (Integration Account, Key Vault, Event Grid, Event Hub) to drive CI/CD automation and enhance DevOps workflows.
• Championed migration from BizTalk to Azure with a focus on scalability, automation, and operational reliability.

MSC Technologies India
July 2019 – February 2023

• Designed and implemented integration workflows using BizTalk Server, including maps, orchestrations, pipelines, and file-based processing.
• Managed daily synchronization, EDI file handling, and SAP system integration through robust BizTalk configurations.
• Handled performance tuning, virtual machine maintenance, and BizTalk Server debugging using effective root cause analysis techniques.
• Processed large data volumes (45+ lakh records daily) into Oracle databases, optimizing CSV, PDF, image, and zip file processing.
• Implemented secure token-based authentication and managed digital certificates for secure external/internal service communication.

• Integrated with SAP, third-party Belgium APIs, and Azure Blob Storage, ensuring real-time and secure data exchange.
• Built custom pipeline components, performed complex XSLT mapping, and ensured code reusability and high-quality delivery.
• Improved system communication through custom APIs and SOAP/REST services with reusable orchestration patterns.

• Developed services for real-time synchronization, email notifications, and master data updates into Oracle databases.
• Enabled mobile access by exposing orchestrated services via secure endpoints.
• Maintained thorough documentation for all services, supporting easy onboarding and system maintenance.

• Automated SAP integration and MIM service consumption workflows for streamlined operations.
• Implemented scheduled email notifications for timesheet reminders and report distribution.
• Managed invoice and attachment retrieval via SAP systems and Azure Blob integration with optimal performance.

• Orchestrated workflows for daily container synchronization, booking operations, and status updates.
• Integrated with Traxens and Master Data Management services for automated data handling.
• Scheduled daily reports with email attachments, ensuring end-to-end monitoring and traceability.