AKASH M
DUTY MANAGER RAMP
Bengaluru
Summary
Competent Duty Manager effective at handling RAMP operations in fast-paced, high-volume environments. Veteran of aviation industry and skilled in managing people, projects and administrative operations. Offering 8 years of experience and dedication to business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
Celebi Airport Services India PVT LTD
01.2023 - 05.2025
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Improved customer satisfaction by promptly addressing and resolving concerns and complaints.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Duty Officer
Celebi Airport Services India PVT LTD
01.2021 - 01.2023
- Ensured that ramp services are in accordance with the procedures laid down by respective airlines and regulations at the airport i.e BIAL in concurrence to Celebi ground handling and procedures
- Ensured that team is updated with latest policies, procedures and regulations .
- Ensured that equipment's that are used by the staff of the ramp service department are functioning well.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Oversaw ramp operations with team of 250 personnel.
- Adhered to company guidelines to maintain total compliance.
- Updated and resolved incidents and accidents in the shift by briefing .
- Managed, trained and motivated ramp agents and blue collars to continuously improve knowledge and abilities in aviation field.
- Interviewed and hired strong candidates for team openings.
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
Operations Executive
Celebi Airport Services India PVT Ltd
09.2018 - 12.2020
- Responsible and monitor allocated resources both staff and equipment including safe arrival and on-time departure procedures Provide leadership and direct supervision to a team of staff involved in offloading/loading and equipment operation activities.
- Supervising the loading and offloading of aircraft in accordance with loading instruction report and liaise with all departments and all sections where required.
- Responsible for all safety issues and ensure that all team members comply with the laid down safety regulations at all time.
- Build and maintain relationships to enhance customer service standards and ensure all under the wing activities are carried out in safe and effective manner.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
Load Controller
Air India Sats PVT Ltd
01.2017 - 08.2018
- Verified all aircraft operated within predetermined operational limits relating to weight and balance.
- Drafted loading instructions for arrival and departures.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Liaised with Ramp supervisor to confirm proper handling of baggage and cargo on per-load basis.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
- Manage and handle the Data related to Flight, Manpower, Rostering, Training and get insights out of them whenever required on Excel.
- Hands on Exposure on Ramp Management, Operation Control Centre, Quality and Safety Management and Ramp Supervising of narrow and wide body fleets.
- Certified Load and Trim/Centralized Load controller for Air India, Air Vistara, Thai airways,Emirates and Fleets likeA319, A320, A321, B747-800Freighter, B787-9, B737-800, A330-200, A330-300, B-777.
Education
B.E - Mechanical Engineering
MS Engineering College
Bengaluru 07.2012 - 2016.07
Pre-University - Science
Swamy Vivekananda PU College
Benagaluru 06.2010 - 2012.06
Skills
Operations management
Customer service focus
Time management
KPI setting and review
Resource allocation
Operational efficiency
Accomplishments
- Ensured compliance with airline and airport regulations while managing ramp services for a team of 250 personnel.
- Successfully trained and motivated ramp agents to enhance their knowledge and improve operational performance.
- Monitored resources effectively, leading to improved safety compliance and operational efficiency.
- Successfully cleared three ISAGO audits during my tenure at Celebi airport services India PVT LTD.
- Received CEO Excellence award -2023
Certification
Certified TTT, Celebi airport services India PVT ltd - [JUL2022-MAY2025]
Timeline
Duty Manager
Celebi Airport Services India PVT LTD
01.2023 - 05.2025
Certified TTT, Celebi airport services India PVT ltd - [JUL2022-MAY2025]
07-2022
Duty Officer
Celebi Airport Services India PVT LTD
01.2021 - 01.2023
Operations Executive
Celebi Airport Services India PVT Ltd
09.2018 - 12.2020
Load Controller
Air India Sats PVT Ltd
01.2017 - 08.2018
B.E - Mechanical Engineering
MS Engineering College
07.2012 - 2016.07
Pre-University - Science
Swamy Vivekananda PU College
06.2010 - 2012.06
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