Akash M
Operations Manager-Ramp
Bengaluru
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Possesses extensive experience in the RAMP Operations, leading teams and streamlining administrative processes.Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager-RAMP
GlobeGround India PVT LTD
06.2025 - Current
- Led daily ramp operations, ensuring safety and efficiency.
- Managed a team of ground handlers and coordinators.
- Coordinated with airlines, handling agents, and airport authorities.
- Implemented corrective actions for incidents and irregularities.
- Ensured compliance with safety regulations and SOPs.
- Optimized resource allocation (equipment, personnel).
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Duty Manager
Celebi Airport Services India PVT LTD
01.2023 - 05.2025
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Improved customer satisfaction by promptly addressing and resolving concerns and complaints.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Duty Officer
Celebi Airport Services India PVT LTD
01.2021 - 01.2023
- Ensured that ramp services are in accordance with the procedures laid down by respective airlines and regulations at the airport i.e BIAL in concurrence to Celebi ground handling and procedures.
- Ensured that team is updated with latest policies, procedures and regulations.
- Ensured that equipment's that are used by the staff of the ramp service department are functioning well.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Oversaw ramp operations with team of 250 personnel.
- Adhered to company guidelines to maintain total compliance.
- Updated and resolved incidents and accidents in the shift by briefing.
- Managed, trained and motivated ramp agents and blue collars to continuously improve knowledge and abilities in aviation field.
- Interviewed and hired strong candidates for team openings.
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
Operations Executive
Celebi Airport Services India PVT LTD
09.2018 - 12.2020
- Responsible and monitor allocated resources both staff and equipment including safe arrival and on-time departure procedures Provide leadership and direct supervision to a team of staff involved in offloading/loading and equipment operation activities.
- Supervising the loading and offloading of aircraft in accordance with loading instruction report and liaise with all departments and all sections where required.
- Responsible for all safety issues and ensure that all team members comply with the laid down safety regulations at all time.
- Build and maintain relationships to enhance customer service standards and ensure all under the wing activities are carried out in safe and effective manner.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
Load Controller
Air India Sats PVT Ltd
01.2017 - 08.2018
- Verified all aircraft operated within predetermined operational limits relating to weight and balance.
- Drafted loading instructions for arrival and departures.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Liaised with Ramp supervisor to confirm proper handling of baggage and cargo on per-load basis.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
- Manage and handle the Data related to Flight, Manpower, Rostering, Training and get insights out of them whenever required on Excel.
- Hands on Exposure on Ramp Management, Operation Control Centre, Quality and Safety Management and Ramp Supervising of narrow and wide body fleets.
- Certified Load and Trim/Centralized Load controller for Air India, Air Vistara, Thai airways, Emirates and Fleets like A319, A320, A321, B747-800Freighter, B787-9, B737-800, A330-200, A330-300, B-777.
Education
B.E. - Mechanical Engineering
MS Engineering College
Bengaluru, India07.2016
Pre-University - Science
Swamy Vivekananda PU College
Bengaluru, India06.2012
Skills
Operational efficiency management
Customer service focus
Time management
Accomplishments
- Ensured compliance with airline and airport regulations while managing ramp services for a team of 250 personnel.
- Successfully trained and motivated ramp agents to enhance their knowledge and improve operational performance.
- Monitored resources effectively, leading to improved safety compliance and operational efficiency.
- Successfully cleared three ISAGO audits during my tenure at Celebi airport services India PVT LTD.
- Improved customer relations and service efficiency by initiating targeted plans and strategies.
Certification
July 2022 Certified TTT, Celebi airport services India PVT ltd - [JUL2022-MAY2025]
Timeline
Operations Manager-RAMP
GlobeGround India PVT LTD
06.2025 - Current
Duty Manager
Celebi Airport Services India PVT LTD
01.2023 - 05.2025
Duty Officer
Celebi Airport Services India PVT LTD
01.2021 - 01.2023
Operations Executive
Celebi Airport Services India PVT LTD
09.2018 - 12.2020
Load Controller
Air India Sats PVT Ltd
01.2017 - 08.2018
Pre-University - Science
Swamy Vivekananda PU College
B.E. - Mechanical Engineering
MS Engineering College