AKASH MAHAJAN
Pathankot
Summary
- Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
3
3
years of professional experience
Work History
Team Leader (Workforce - Scheduling)
Beeper MD
Chandigarh
03.2021 - Current
- Lead and supervise the scheduling team, providing direction and support.
- Foster a collaborative and efficient work environment.
- Resolve conflicts and issues within the scheduling team.
- Monitor scheduling accuracy and efficiency
Implement best practices and continuous improvement initiatives. - Conduct regular audits and quality checks on scheduling practices.
- Train new scheduling staff and provide ongoing education for existing staff.
- Identify training needs and organize appropriate training sessions.
- Mentor and support scheduling team members.
- Ensured timely scheduling of patient appointments and communicated changes.
- Evaluated team performance and provided feedback.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Analyst
eClerx Services Ltd.
Chandigarh
- Manage large amount of incoming chats.
- Generate sales leads.
- Identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints,provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution.
- Follow communication procedures,guidelines and policies
- Take the extra mile to engage customers
- Resolve troubleshooting queries on real time basis.
Customer Service Support Representative
Concentrix
Chandigarh
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate,valid and complete information by using the
right methods/tools. - Meet personal/customer service team sales targets and call
handling quotas. - Handle customer complaints, provide appropriate solutions
and alternatives within the time limits; followup to ensure
resolution.
Education
Bachelor of Arts -
Delhi University
2021
No Degree - High School(12th) From CBSE
Dayanand Anglo Vedic
2017
Metric(10th) From CBSE
Dayanand Anglo Vedic
2014
Skills
- Flexible and Adaptable
- Self-Motivated
- Multitasking Abilities
- Good Telephone Etiquette
- Moderate Excel Skills
- Positive Attitude
- Quick Learner
Additional Information
- SOFTWARE SKILLS
- Desktop Support
- System Support
- Customer Support
- Experience in installation of Windows, configuration, Technical Troubleshooting
- Hardware, operating systems, Microsoft application software and Peripherals
- PERSONALDETAILS
- Father’s Name: Mr.Umesh Mahajan
- Date of birth: 27November1998
- Marital status: Unmarried
- Nationality: Indian
- Hobbies: Travelling & Singing
Timeline
Team Leader (Workforce - Scheduling)
Beeper MD
03.2021 - Current
Analyst
eClerx Services Ltd.
Customer Service Support Representative
Concentrix
Bachelor of Arts -
Delhi University
No Degree - High School(12th) From CBSE
Dayanand Anglo Vedic
Metric(10th) From CBSE
Dayanand Anglo Vedic
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