- Reading,
Akash Mathur
Integration Analyst
Ahmedabad
Summary
Technically adept Integration Analyst with global experience supporting POS system integrations across North America, the Middle East, and Southeast Asia. Skilled in client onboarding, troubleshooting, and workflow optimization using tools like Zoho, Jira, and MS Excel. Known for clear communication, rapid issue resolution, and cross-functional collaboration in fast-paced environments.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
3
3
Languages
Work History
Integration Analyst
Prayosha Food Services Pvt. Ltd. (Petpooja)
06.2024 - Current
- Manage and resolve integration requests through the Zoho Ticketing System, ensuring timely and accurate support.
- Liaise with international clients across the US, Canada, UAE, Malaysia, Thailand, Singapore, and other regions to facilitate seamless POS system integrations.
- Conduct virtual onboarding and troubleshooting sessions via Google Meet, enhancing client satisfaction and reducing resolution time.
- Coordinate effectively using Slack, Jira, WhatsApp, and Email to maintain clear communication with external Points of Contact (POCs).
- Document integration workflows, client queries, resolutions, and follow-ups to maintain operational transparency and knowledge sharing.
- Collaborate with internal technical and cross-functional teams to optimize integration processes and reduce system downtime.
- Monitor integration performance metrics and proactively recommend improvements to enhance service delivery.
- Possess foundational knowledge of API-based integrations and delivery platform protocols, contributing to technical discussions and planning.
Training Executive
Prayosha Food Services Pvt. Ltd. (Petpooja)
12.2022 - 05.2024
- - Delivered training to merchants on using integration services.
- - Acted as liaison between clients and internal teams.
- - Managed support queries through email and calls.
- - Maintained feedback and documentation to improve service quality.
Math Teacher
Shraddha International School
06.2022 - 11.2022
- Designed and delivered engaging mathematics lessons aligned with academic standards and student learning objectives.
- Assessed student performance through regular evaluations and provided personalized support to improve outcomes.
- Fostered a positive and inclusive classroom environment that encouraged curiosity and critical thinking.
- Collaborated with fellow educators and parents to support holistic student development and academic success.
Education
B.Com - Computer Information Systems
Gujarat University
Higher Secondary Certificate - Commerce
Hari Om Hindi High School
Matriculation - undefined
Hari Om Hindi High School
Skills
- Integration Support & Troubleshooting
undefinedInterests
- Meeting with people
- Exploring myself
- Playing Volleyball
Timeline
Integration Analyst
Prayosha Food Services Pvt. Ltd. (Petpooja)
06.2024 - Current
Training Executive
Prayosha Food Services Pvt. Ltd. (Petpooja)
12.2022 - 05.2024
Math Teacher
Shraddha International School
06.2022 - 11.2022
Higher Secondary Certificate - Commerce
Hari Om Hindi High School
Matriculation - undefined
Hari Om Hindi High School
B.Com - Computer Information Systems
Gujarat University
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