AKASH MISHRA
Business Program Manager
Gurgaon
Summary
Experienced Program Manager. Masters of Global Business Administration from SP Jain. A Bachelor of Technology in Electronics and Communications Engineering with overall 6.5 years of work experience in program management,process excellence, IT, banking, operations. Have deep understanding of domestic and international business management. Experienced Program Manager skilled in managing functional operations and projects. Advanced understanding of organizational program strategies and implementation
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Business Program Manager: Management & Strategy
CARS24
08.2021 - Current
- Project Implementation and strategy|Pan India Process Adherence |Strategic Planning | Data Analysis | Project Management | Requirement Gathering |Cross functional training | Strategy & Operations
- Generating consumer insights by putting in place the right research programs from field teams
- Collaborate with multiple stakeholders / cross functional teams to deliver projects and process adherence - Pan India
- Launched Home test drive program pan india with a net delivery output of 500 cars / month
- Developed program strategy and successfully implemented CARS24 exclusive SUV brand in Bengaluru and Gurgaon with 3 hubs with an average ASP of 10 lakhs generating transacting margins of 85K / Car and net of refurbishment margin's of 60k / Car
- Integrated US based JATO specs and features program in CARS24 buyer india app enhancing customer journeys with Car USP's
- Responsible for Pan India operations for CARS24 On demand refurbishment program with an annual budget of INR 15 CR. Successfully developed car quality standards across organization.
- Heading CARS24 central service history team of 15 who are responsible for developing car trust and transparency reports for customers includes extraction of OEM reports
- Developed CARS24 car detail page which includes car USP's, specs & features, home test drive page and BOF journeys.
- Headed Pan India High ageing cars liquidation strategy
EPIKInDiFi SOFTWARE & SOLUTIONS - BFSI
EPIKInDiFi SOFTWARE & SOLUTIONS
02.2021 - 08.2021
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Responsible for understanding RFP from BFSI customers and delivering product demos to CXO level of companies.
- Analyzing automobile banking (BRD) received from clients & designing l2 and l3 flows for implementation.
- Product demo to national and international banks and define end to end user stories and SOP’s
- Proposed marketing strategy ideas to optimize targeting of customers.
- Configuring products end to end for customers based on requirements stated in BRD documents with implementation teams and working with product development teams for implementation in mobile web and mobile apps.
- Defined SOP’s for required program implementations and process adherence for Auto companies
- Design and implementation of programs for lending platforms across India, Nepal, and Australia.
- Responsible for handling company’s LinkedIn account. Accountable for making Blogs, Articles and user stories and publishing them over company websites and social media platforms -Delivered a 38 % increase in traffic over last Quarter. Follower count increased by 31%.
- Experience in making end to end customer journey with advanced User Experience, deep understanding of different loan origination systems in automobile sector.
Business Analyst
Byjus Think And Learn
05.2019 - 07.2019
- Collaborated with stakeholders to define project objectives and criteria.
- Generated ad-hoc reports to evaluate specific business requirements.
- Responsible for business development program implementation in Byjus.
- Responsible for offline/online Lead management and program strategy for Marketing and operations in India East.
- Designed Learning modules for Byjus internal Employees which is used in Organization for new trainees.
- Hands on experience in multiple CRM tools like Lead squared.
Business Analyst - Programs
TATA CONSULTANCY SERVICES LIMITED
07.2016 - 04.2019
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
- Worked for Ericsson client (APAC) taking care of North regional operations, designing UI for client across APAC region, handling Legal Migration and operations for confidential data migrations, from base location to client locations across APAC and Europe regions.
- Taking care of end - end documentation for SOP’s, business plans and BRD. Developed internal migration document policies for change management for Ericsson Sweden which is published as Eridoc in all of Ericsson internal portals for client references and different users and write end to end user stories. • Responsible for end-to-end migration change management for DuPont and DOW, handled internal documentation and legal migration activities.
- Documented legal documentation for Ericsson via Eridoc internal portal of TCS
- Responsible for L2, L3 Incident Identification, Logging, and Categorization of various platforms related Incidents which is identified through user reports solution analyses and manual identification. Providing resolution and recovery paths via multi-channel services and taking it to closure.
- Responsible for RFP and BRD for multiple domestic and international clients - Ericsson, DuPont, and Cisco. Maintaining Client Relationship and publishing progress dashboards to client daily. Responsible for team performance evaluation and change management policies. Business Analyst- Programs – Client DuPont – Adobe Experience Manager (AEM 6.1, 6.2, 6.3)
- Worked for DuPont Client, taking care of migration activities from DuPont websites to AEM websites using Adobe Experience Manager 6.1 and 6.2.
- Configured new products using AEM development and delivered successful results. Published Research Articles for TCS code of conduct. Developed Learning modules for Teams and taking care of Learning and Development activities using TCS internal Designing tools, websites by using Adobe Experience manager (AEM Resource Management Group – Program Manager- RMG Operations (Operations excellence), TCS Hyderabad
- Responsible for RMG operations, taking care of fluidity operations, manpower, demand supply, trainee mapping, unallocated, full-filling demands of Tech BU RMG Operations as per business demands, and taking care of unallocated associates count which was 6200. Maintained lowest ever Unallocated count for the ISU, which was 32 out of 6000, thus saving ISU revenue and profit margins Q-Q, thus appreciated by ISU Head and TCS VP. Working closely with Finance team, ISU head, Delivery managers, Resourcing heads, group Leaders and PMO’s to meet business demands of organization. Understanding client requirements and coordinating with learning and Development team on cross training and functional activities
Education
Master of Global Business Administration - MBA Contemporary Marketing Management and Operations
S P Jain School of Global Management
(Singapore - Sydney – Dubai) 09.2019 - 04.2021
Bachelor of Technology - Electronics and Communication Engineering
ITER, SOA UNIVERSITY BHUBANESWAR
Bhubaneswar, Odisha 09.2012 - 05.2016
Skills
- Teamwork and Collaboration
- AEM – Authoring in AEM 61,62,63
- Tableau, Power BI, Excel, Word, and PowerPoint,
- Program Management
- Business Analysis – BRD, RFP, MS Office
- Campaign building
- Automobile program implementation
- Proficient in Agile Project management SAS, SPSS, CRM, Google Analytics and Marketing Tools (SEMrush)
Skills And Extracurricular
AEM - Authoring in AEM 6.1,6.2,6.3, Tableau, Power BI, Excel, Word, PowerPoint, PgMp, Program Management, Business Analysis - BRD, RFP, MS Office, Campaign building and team management, Deep understanding of Automobile domain., Proficient in Agile Project management SAS, SPSS, CRM, Google Analytics and Marketing Tools (SEMrush), SEO., Loves to drive cars and gather knowledge of technological advancements in Automobiles.
Certification
Team Award for best performing team and individual awards at TCS DuPont Client IT, Ericsson, and Cisco for multiple times in the FY year 2018. TATA Business Innovation Award 2016 • Regional Level Orator in TCS attended multiple toastmaster club
Timeline
Business Program Manager: Management & Strategy
CARS24
08.2021 - Current
EPIKInDiFi SOFTWARE & SOLUTIONS - BFSI
EPIKInDiFi SOFTWARE & SOLUTIONS
02.2021 - 08.2021
Master of Global Business Administration - MBA Contemporary Marketing Management and Operations
S P Jain School of Global Management
09.2019 - 04.2021
Business Analyst
Byjus Think And Learn
05.2019 - 07.2019
Team Award for best performing team and individual awards at TCS DuPont Client IT, Ericsson, and Cisco for multiple times in the FY year 2018. TATA Business Innovation Award 2016 • Regional Level Orator in TCS attended multiple toastmaster club
01-2017
Business Analyst - Programs
TATA CONSULTANCY SERVICES LIMITED
07.2016 - 04.2019
Bachelor of Technology - Electronics and Communication Engineering
ITER, SOA UNIVERSITY BHUBANESWAR
09.2012 - 05.2016
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