Akash Mohan
Kashipur
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
9
9
years of professional experience
Work History
Senior Project Consultant
Cvent Inc
Gurugram
05.2022 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
Reservation Specialist
Acorn Hideaway Resort and Spa
Jim Corbett
09.2018 - 11.2021
- Managing the entire property of 75 Rooms, Producing daily reports, Managing the staff and work schedule, Conducting Briefing Daily
- Assisted customers with booking reservations for hotels, flights, and other travel services.
- Provided cost estimates for various travel packages to meet customer needs.
- Performed data entry into reservation system and updated customer information as needed.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Researched and resolved customer complaints related to bookings and cancellations.
Senior Fraud Analyst
American Express India Pvt Ltd, Gurugram
Gurugram
05.2015 - 06.2017
- Provided customer-centric support for individuals applying for American Express cards, ensuring each query was handled with patience and care.
- Conducted identity verification to confirm if the customer had applied for the card or if it was a case of fraudulent activity.
- Monitored and maintained Average Call Handling Time (AHT), balancing efficiency with customer satisfaction.
- Achieved consistently high scores on Customer Satisfaction (CSAT) surveys by delivering quality service while managing call time.
- Successfully met the Refer-a-Friend metrics, contributing to the overall customer experience and company growth.
- Prepared reports for Team Scores.
- QCd peers and provided feedback.
Education
Bachelor of Law - Law
Kumaon University
08-2021
Bachelor of Hotel Management And Catering Nutrition -
Institute of Hotel Management, Pusa
08-2015
Bachelor of Tourism Studies -
Institute of Hotel Management, Pusa
08-2015
Senior Secondary Education -
Army Public School, Hempur, Uttarakhand
Kashipur, Uttarakhand 06-2010
Skills
- Project Planning
- Vendor Sourcing
- Data Analysis
- Procedure Development
- Productivity Improvement
- Project tracking
- Technical Support
- Logistics Management
- Inventory Control
- Workforce training
- Strategic Planning
- Cost Control
- Contract Management
- Project development
- Compliance Monitoring
- Document Management
Hobbies and Interests
- Singing
- Reading
- Watching offbeat cinema
Personal Information
- Married
- Date of Birth: June 17th, 1993
Timeline
Senior Project Consultant
Cvent Inc
05.2022 - Current
Reservation Specialist
Acorn Hideaway Resort and Spa
09.2018 - 11.2021
Senior Fraud Analyst
American Express India Pvt Ltd, Gurugram
05.2015 - 06.2017
Bachelor of Law - Law
Kumaon University
Bachelor of Hotel Management And Catering Nutrition -
Institute of Hotel Management, Pusa
Bachelor of Tourism Studies -
Institute of Hotel Management, Pusa
Senior Secondary Education -
Army Public School, Hempur, Uttarakhand
Similar Profiles
Ishan SinghIshan Singh
Subject Matter Expert - Event Technology at Cvent IncSubject Matter Expert - Event Technology at Cvent Inc
Shinku MishraShinku Mishra
Senior Associate, Finance at CventSenior Associate, Finance at Cvent
Vaibhav TandonVaibhav Tandon
Assistant Team Lead Sales System and Strategy at CventAssistant Team Lead Sales System and Strategy at Cvent
Omkar SinghOmkar Singh
Supervisor at Mannat and Kashipur Stone CrusherSupervisor at Mannat and Kashipur Stone Crusher
Mayank KumarMayank Kumar
ASSOCIATE PRODUCT SUPPORT at ZenarateASSOCIATE PRODUCT SUPPORT at Zenarate