Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Affiliations
Disclaimer
Timeline
Generic

Akash Morajkar

Mumbai

Summary

To work as 'Office 365 Administrator' and explore my hidden strengths and participating in the growth of the organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Nihilent Technologies Pvt. LTD.
Pune
12.2023 - Current
  • Provided remote assistance to customers when required via phone or remote desktop tools.
  • Collaborated with other teams to ensure successful resolution of customer inquiries.
  • Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
  • Troubleshot and resolved hardware, software, network, and peripheral device problems.
  • Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
  • Provided first-level technical support to customers with IT related issues.

Office 365 Admin

Zensar technologies PVT Ltd.
Pune
02.2021 - 10.2023
  • Managing Service desk related activities like assisting users with Apps and tools like Outlook etc
  • Managing Anti-Spam portal like mime cast
  • Scheduling calls with Microsoft and coordinating with users for application issues
  • Worked with API and application sync with Office 365
  • Working with vendors like Adobe etc
  • For users’ application needs
  • Managing and Maintaining Exchange Online, Teams.

Senior Technical Support Engineer

CONVERGYS INDIA SERVICES Pvt. Ltd.
Pune
02.2019 - 11.2020
  • Delivering high quality service to Microsoft Enterprise customers by solving complex technical problems and helping to proactively prevent new issues
  • Determining problem and narrow to a specific component while managing the customer’s expectations for resolution
  • Applying expertise to resolve more than one issue at a time
  • Collaborate across teams and technical product issues leveraging global resources as needed to resolve customer issues
  • Developing workshops for colleagues, aimed to help them ramp with new technology
  • Attend weekly team conference calls to discuss top issues, open cases and information sharing practices
  • Providing solutions using the latest Microsoft technologies
  • Learning about new technologies, products and tools which can help find a solution for a specific customer problem
  • Identifying if customer problem is caused by product defect and if so, make the product team aware by filing a bug report or a design change request
  • Providing the Telephony support and Remote support to field Engineer for the Critical calls
  • Critical service calls support for above products
  • Handling all Major and corporate customers working on Exchange On-premises and Exchange Online
  • Coordinating and handling the team for all activities
  • Conducting Training programs for all Engineer and office staff
  • Office 365 Administration and maintenance
  • Worked on Teams Team as an Enterprise engineer.

IT Support Engineer (L2)

Excis Compliance Ltd
Banglore
04.2017 - 01.2019
  • Fixing all Hardware and software related problems
  • Testing the Stability of OS and all the Software’s on it
  • Install and Configure custom Windows OS
  • Fixing all network related issues
  • Create cases with vendors and follow up on daily basis
  • Maintenance of Servers and troubleshooting on their issues
  • Project handled: Pc Refresh Project Installed and Setup 500 systems and replaced it with the old ones
  • Also Formatted the systems in orderly manner.

Remote Support Engineer (L2)

Onward eServices
Mumbai
11.2016 - 03.2017
  • Maintain and Fix all Citrix Xen desktop related issues
  • Xen Mobile (Worx mail) Configuration / Xendesktop / Xenserver
  • Provided the Remote Support & Net meeting using following software Team Viewer, VNC Viewer, SCCM Remote Software, Remote Desktop Connection
  • Installation of Antivirus patches from Backend and Frontend
  • Configuration of Thin/thick/zero Client and Desktop PC
  • Configuring and mapping all kinds of printers on zero client/desktops
  • Maintaining and Updating of Active Directory.

Education

H.S.C. -

01.2014

S.S.C. -

01.2011

Skills

  • Exchange Server
  • Exchange online
  • Power shell scripting
  • ADFS
  • SSO
  • Directory Synchronization Tools
  • Azure Active Directory Connect
  • Active Directory management
  • Microsoft Office Packages
  • Technical Support
  • Microsoft Outlook
  • Outlook Express
  • Windows installation
  • Server configuration
  • Hardware troubleshooting
  • Remote Support
  • Documentation
  • Service Level Agreements
  • Training abilities
  • Incident Management
  • System Administration

Certification

  • Completed Basic Hardware and Networking course from Jetking.
  • Completed Microsoft Certifications – MS 100 and MS 900

Personal Information

  • Passport Number: R0585010
  • Date of Birth: 12/24/1995
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Un-married

Languages

Marathi
First Language
English
Proficient (C2)
C2

Affiliations

  • Riding motorbikes.
  • Playing Games.
  • Listening to music.
  • Travelling.

Disclaimer

I here with submit to that all above said information is true to my knowledge.

Timeline

Service Desk Analyst

Nihilent Technologies Pvt. LTD.
12.2023 - Current

Office 365 Admin

Zensar technologies PVT Ltd.
02.2021 - 10.2023

Senior Technical Support Engineer

CONVERGYS INDIA SERVICES Pvt. Ltd.
02.2019 - 11.2020

IT Support Engineer (L2)

Excis Compliance Ltd
04.2017 - 01.2019

Remote Support Engineer (L2)

Onward eServices
11.2016 - 03.2017

H.S.C. -

S.S.C. -

Akash Morajkar