Akash Nair

Product Listing Optimization: Ensuring that product listings are accurately and effectively represented on the Amazon platform, including product titles, descriptions, images, and other relevant details.

Inventory Management: Monitoring inventory levels, forecasting demand, and coordinating with Amazon to ensure adequate stock levels to meet customer demand without overstocking.

Pricing Strategy: Implementing pricing strategies to remain competitive while maximizing profitability, which may involve monitoring competitor pricing, analyzing sales data, and adjusting pricing accordingly.

Marketing Initiatives: Collaborating with Amazon's marketing teams to execute promotional campaigns, advertising initiatives, and other marketing efforts to increase product visibility and drive sales.

Performance Analysis: Analyzing sales data, customer feedback, and other metrics to evaluate the performance of products and campaigns, identifying areas for improvement, and implementing strategies to optimize performance.

Relationship Management: Building and maintaining relationships with Amazon's vendor support team, resolving issues, addressing concerns, and ensuring smooth communication and collaboration between your brand and Amazon.

Compliance and Quality Assurance: Ensuring that products meet Amazon's standards for quality, compliance, and customer satisfaction, including adherence to policies regarding product authenticity, safety, and customer experience.
Strategic Planning: Develop long-term strategies to grow your brand's presence and sales on the Amazon platform, including expansion into new product categories, geographic regions, or customer segments.

Working for a major vendor in Amazon, like COCOBLU, CLICKTEC, RETAILEZ, and ETrade.

I am excited to share my experience of working with some of Surat's biggest vendor brands in the apparel and home improvement categories.

In the apparel category, I had the privilege of collaborating with renowned brands like Fabricorn and Sheetal Associates, contributing to their growth and visibility in the market.

In the kitchen and home improvement category, I worked with dynamic brands like Rushwak, Vrokla, Vazzlox, Solitude, Zerfa, and EverSprout, ensuring top-notch product presentation and enhanced customer experiences.

• Oversee the daily operations of the apparel brand's website and third-party platforms (e.g., Shopify, Amazon, Myntra ,Nykaa,Purple Etc).
• Planned, created and executed digital marketing campaigns using various tools such as Google Ads Manager or Facebook Ads Manager.
• Conducted regular reviews of existing processes and policies associated with e-commerce activities.
• Ensure all product listings, including descriptions, pricing, and images, are accurate and up-to-date.
• Monitor website functionality, ensuring fast load times, smooth navigation, and secure transactions.
• Develop and execute online marketing strategies to increase traffic and sales.
• Manage campaigns across digital channels such as Google Ads, Facebook, Instagram, and Pinterest.
• Collaborate with influencers and bloggers to promote products and enhance brand visibility.
• Address customer complaints and queries promptly through email, chat, or social media.
• Strategically plan product categories and collections to appeal to target customers.
• Optimize the visual appeal of the online store through professional photography and compelling descriptions.

• Managing the company's e-commerce platforms (e.g., Shopify, WooCommerce, Amazon,Flipkart,Meesho,1 Mg,Netmeds,Pharmacy,Myntara,Health Mug).
• Ensuring that product listings are accurate, complete, and up-to-date with descriptions, images, and pricing.
• Monitoring inventory levels to avoid stockouts or overstocking.
• Analyzing customer behavior and creating targeted promotions or discounts.
• Responding to customer inquiries, and resolving complaints through online channels.
• Managing customer reviews and feedback to improve product quality and service.
• Building strong relationships with customers to foster loyalty and repeat business.
• Generating periodic reports to assess the effectiveness of e-commerce strategies.
• Working with the product team to develop and launch new herbal cigarette products based on customer feedback and market trends.
• Collaborating with suppliers and logistics partners to ensure timely delivery of products.
• Addressing technical issues with the website or online store.Coordinating with developers or IT teams to implement new features or solve bugs.
• Exploring new markets and international e-commerce opportunities.
• Monitored competitors' websites and pricing structures to ensure competitive positioning within marketplaces.

• Maintained accurate records of all incoming and outgoing cargo shipments.
• Developed website content, including text, graphics, audio, video and animation.
• Identified and resolved website performance issues.
• Maintained software applications such as Content Management Systems and eCommerce platforms.
• Optimized pages for search engine rankings.
• Implemented security measures to protect sensitive customer data.
• Analyzed website traffic data and created reports to inform strategic decisions.
• Processed returns according to established procedures while maintaining a high level of accuracy.
• Assisted customers with inquiries related to product availability or changes in order status.

• Maintained accurate records of customer interactions and transactions.
• Operated register, handled cash and processed credit card transactions.
• Analyzed sales space capacities based on system parameters, securing high stock availability.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Regularly met or exceeded established sales goals by implementing strategic closing techniques.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Negotiated deals and handled complaints or objections.
• Participated in trade shows and other events to promote our products and services.
• Developed key customer relationships to increase sales.