Akash Bansal
Consultant
Pune,MH
Summary
SAP SD/MM and Data Analytics professional with 5+ years of experience in production support, functional testing, requirement gathering, and incident management. Experienced in Procure-to-Pay (P2P) lifecycle support, UAT coordination, stakeholder communication, and troubleshooting complex SAP issues. Strong background in delivering SAP application support, improving operational processes, and driving business impact through data-driven insights.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate Consultant
Infosys
04.2024 - Current
- Report Generation: Generated release and operational reports supporting system enhancements and user adoption.
- Issue Resolution: Resolved day-to-day ongoing technical issues for end users, applying strong problem-solving skills to maintain uninterrupted functionality and ensure a smooth user experience.
- Client Appreciation: Received client appreciation for prompt communication and efficient issue resolution.
- Testing & Quality Assurance: Performed unit testing, integration testing, and user acceptance testing (UAT) for SAP SD/MM processes, ensuring smooth business operations and minimal disruption for end users.
- Customer Handling & Support: Worked closely with end users to understand requirements and delivered real-time SAP support to 100+ customers, consistently resolving issues efficiently and maintaining strong user satisfaction.
- Dashboard Optimization Leadership: Led the resolution of a critical SAP ETM Tooling dashboard issue by coordinating with cross-functional teams and end users, improving dashboard efficiency and operational responsiveness by 65-70%.
- Requirement Gathering: Analyzed client requirements, prepared functional specifications, and validated solutions through detailed test cases to ensure alignment with business objectives.
- Issue Replication & Troubleshooting: Analyzed and replicated complex SAP issues by simulating real-time user scenarios, supporting accurate diagnosis and efficient problem resolution.
- Weekly Reporting: Prepared and presented detailed weekly reports on reported issues, enabling data-driven process improvements and improving visibility for business stakeholders.
System Engineer
Tata Consultancy Services (TCS)
10.2018 - 08.2022
- User Interface Development: Designed and implemented reporting, payment, and login interfaces in Java, enhancing end-user experience and reducing operational errors. Leveraged Excel automation to streamline workflows, which boosted productivity by 25%.
- Backend Issue Management: Resolved 500+ backend and functional issues, with over 75% resolved within 24 hours.
- SQL Optimization & Data Analysis: Optimized SQL queries by 70%, improving reporting performance and data accuracy.
- Requirement Analysis & Cross-Functional Collaboration: Partnered with business stakeholders and technical teams to gather and refine system requirements, ensuring alignment with user needs and compliance standards.
Intern
NATURALS ICECREAM
04.2023 - 06.2023
- Enhanced workstation productivity by digitizing manual workflows using Excel automation and Power BI dashboards, resulting in improved operational efficiency.
- Designed and implemented strategic performance metrics aligned with production workflows to evaluate employee efficiency and product quality, supporting data-driven management decisions.
Education
MBA - undefined
T.A Pai Management Institute
04.2024
B.Tech - undefined
U.V. Patel College of Engineering
06.2018
Skills
- SAP MM
- SAP SD
- SAP Fieldglass
- Procure-to-Pay (P2P)
- Functional Testing
- UAT
- Incident Management
- Power BI
- MS Excel
- ServiceNow
- ALM
- SQL
- SE16N
- MB11
- IE03
- J3GH
- XD01
- Requirement Gathering
- Stakeholder Management
- Problem Solving
Websites
Certification
- Databases and SQL for Data Science with Python, Coursera, 2022
- Data Visualization and Dashboards with Power BI, Coursera, 2023
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Personal Information
Title: Senior Associate Consultant - SAP Support & Functional Analysis
Awards
- 2nd National Runner-up in CESIM ELITE: SIMSPACE.
- Service and Commitment award in TCS.
- Received 'Best Team Award' and 'On The Spot' recognition in April 2021 and May 2022.
Timeline
Senior Associate Consultant
Infosys
04.2024 - Current
Intern
NATURALS ICECREAM
04.2023 - 06.2023
System Engineer
Tata Consultancy Services (TCS)
10.2018 - 08.2022
MBA - undefined
T.A Pai Management Institute
B.Tech - undefined
U.V. Patel College of Engineering