AKASH PARASHAR
Noida
Summary
Customer Support professional with experience in handling US-based customers and dispute resolution processes. Skilled in customer communication, issue analysis, and coordination with internal teams. Proven ability to work in fast-paced environments while maintaining accuracy, empathy, and service quality.
Overview
2
2
years of professional experience
Work History
Process Expert in Disputes
Provana India Ltd.
05.2025 - Current
- Handle US customer credit bureau disputes for Experian, Equifax, and TransUnion.
- Review dispute details and validate customer account information.
- Coordinate with internal teams to ensure accurate and timely reporting.
- Maintain high accuracy and compliance with US credit reporting standards.
- Ensure resolution within defined SLA timelines.
Customer Support Associate
Tech Mahindra
10.2023 - 03.2024
- Provided customer support during training phase for international clients.
- Learned product knowledge and service procedures quickly.
- Handled customer queries through calls and system tools.
- Delivered empathetic and professional support.
- Actively sought feedback to improve performance.
Education
BBA -
L.N MISHRA COLLEGE OF BUSINESS MANAGEMENT
03-2016
Skills
- Complaint & Dispute Resolution
- Call Handling (Inbound/Outbound)
- Credit Bureau Dispute Process (US)
- Data Validation & Documentation
- Case Management Systems
- MS Office (Excel, Word, Outlook)
- Strong Communication Skills
- Problem Solving & Analytical Thinking
Affiliations
Reading self-improvement and business articles
Watching customer psychology and communication videos
Playing cricket and badminton
Exploring new technologies and tools
Watching customer psychology and communication videos
Playing cricket and badminton
Exploring new technologies and tools
Timeline
Process Expert in Disputes
Provana India Ltd.
05.2025 - Current
Customer Support Associate
Tech Mahindra
10.2023 - 03.2024
BBA -
L.N MISHRA COLLEGE OF BUSINESS MANAGEMENT