Gym
Akash Patankar
Quality Analyst
Pune
Summary
A trustworthy quality analyst with 2 years of practical experience and a dedicated work ethic. I am self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
QUALIY ANALYST
XDBS Pvt. Ltd.
Pune
05.2022 - Current
- Analyzing, reviewing, and auditing the call while giving appropriate feedback.
- Work on the Excel base audit will also provide all of the call's details on the Excel sheet.
QUALITY ANALYST
Extramarks education india pvt ltd
Pune
10.2021 - 05.2022
- demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Identified issues analyzed information, and provided solutions to problems.
- Auditing the calls, properly analyzing them, and providing the manager and BDE with the appropriate feedback.
- I collaborated with team members to achieve target results.
Retail Sales Executive (Call Audit)
LG ELECTRONICS PVT LTD
Pune
10.2020 - 10.2021
- Identified in-store merchandising opportunities, heightening product visibility and brand engagement.
- Maintained a polished, professional appearance, appropriately representing premium brand values.
- Monitored in-store product placement and displays, seeking opportunities to maximize visibility.
Business Development Executive (Call Audit)
Extramarks education india pvt ltd
Pune
06.2019 - 02.2020
- Maintained up-to-date knowledge of the industry, target accounts, and competitive landscape
- Interviewed and hired staff based on job and team fit.
- Tracked key metrics and prepared reports outlining activities and financial details.
- Designed and conducted staff training based on call quality, performance trends, and customer reviews.
- Analyzed call quality and performance trends through some tasks and provided recommendations for further improvement.
Business Development Associate
BYJUS (THINK AND LEARN PVT LTD)
Pune
08.2018 - 06.2019
- Maintained up-to-date, comprehensive CRM systems, aiding sales lifecycle monitoring and progression
- Used outstanding persuasion and negotiation skills to increase client spending against business development targets.
Education
B.TECH (MECHANICAL) - Mechanical Engineering
DMIETR
Wardha, Maharashtra, India 03.2012 - 07.2017
Some College (No Degree) - Science Education
Certificate of Higher Education
Wardha, Maharashtra, India 04.2001 -
Some College (No Degree) - Science Education
Secondary School Certificates
Wardha, Maharashtra, India 04.2001 -
Skills
Excel Audit
Certification
Business analytics in Excel
Interests
Music
Learning new skill
Timeline
Advanced Excel Formulas
06-2022
QUALIY ANALYST
XDBS Pvt. Ltd.
05.2022 - Current
Data Visualization
04-2022
Business analytics in Excel
02-2022
QUALITY ANALYST
Extramarks education india pvt ltd
10.2021 - 05.2022
Retail Sales Executive (Call Audit)
LG ELECTRONICS PVT LTD
10.2020 - 10.2021
Business Development Executive (Call Audit)
Extramarks education india pvt ltd
06.2019 - 02.2020
Business Development Associate
BYJUS (THINK AND LEARN PVT LTD)
08.2018 - 06.2019
B.TECH (MECHANICAL) - Mechanical Engineering
DMIETR
03.2012 - 07.2017
Some College (No Degree) - Science Education
Certificate of Higher Education
04.2001 -
Some College (No Degree) - Science Education
Secondary School Certificates
04.2001 -
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