Gym
Akash Patankar
Quality Analyst
Pune
Summary
A trustworthy quality analyst with 2 years of practical experience and a dedicated work ethic. I am self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
QUALIY ANALYST
XDBS Pvt. Ltd.
Pune
05.2022 - Current
- Analyzing, reviewing, and auditing the call while giving appropriate feedback.
- Work on the Excel base audit will also provide all of the call's details on the Excel sheet.
QUALITY ANALYST
Extramarks education india pvt ltd
Pune
10.2021 - 05.2022
- demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Identified issues analyzed information, and provided solutions to problems.
- Auditing the calls, properly analyzing them, and providing the manager and BDE with the appropriate feedback.
- I collaborated with team members to achieve target results.
Retail Sales Executive (Call Audit)
LG ELECTRONICS PVT LTD
Pune
10.2020 - 10.2021
- Identified in-store merchandising opportunities, heightening product visibility and brand engagement.
- Maintained a polished, professional appearance, appropriately representing premium brand values.
- Monitored in-store product placement and displays, seeking opportunities to maximize visibility.
Business Development Executive (Call Audit)
Extramarks education india pvt ltd
Pune
06.2019 - 02.2020
- Maintained up-to-date knowledge of the industry, target accounts, and competitive landscape
- Interviewed and hired staff based on job and team fit.
- Tracked key metrics and prepared reports outlining activities and financial details.
- Designed and conducted staff training based on call quality, performance trends, and customer reviews.
- Analyzed call quality and performance trends through some tasks and provided recommendations for further improvement.
Business Development Associate
BYJUS (THINK AND LEARN PVT LTD)
Pune
08.2018 - 06.2019
- Maintained up-to-date, comprehensive CRM systems, aiding sales lifecycle monitoring and progression
- Used outstanding persuasion and negotiation skills to increase client spending against business development targets.
Education
B.TECH (MECHANICAL) - Mechanical Engineering
DMIETR
Wardha, Maharashtra, India 03.2012 - 07.2017
Some College (No Degree) - Science Education
Certificate of Higher Education
Wardha, Maharashtra, India 04.2001 -
Some College (No Degree) - Science Education
Secondary School Certificates
Wardha, Maharashtra, India 04.2001 -
Skills
Excel Audit
Data Visualization
Data Analytic
Excel Dashboarding
Call Monitoring
Retail sales and Direct sales
Data Analytics
Certification
Business analytics in Excel
Interests
Music
Learning new skill
Timeline
Advanced Excel Formulas
06-2022
QUALIY ANALYST
XDBS Pvt. Ltd.
05.2022 - Current
Data Visualization
04-2022
Business analytics in Excel
02-2022
QUALITY ANALYST
Extramarks education india pvt ltd
10.2021 - 05.2022
Retail Sales Executive (Call Audit)
LG ELECTRONICS PVT LTD
10.2020 - 10.2021
Business Development Executive (Call Audit)
Extramarks education india pvt ltd
06.2019 - 02.2020
Business Development Associate
BYJUS (THINK AND LEARN PVT LTD)
08.2018 - 06.2019
B.TECH (MECHANICAL) - Mechanical Engineering
DMIETR
03.2012 - 07.2017
Some College (No Degree) - Science Education
Certificate of Higher Education
04.2001 -
Some College (No Degree) - Science Education
Secondary School Certificates
04.2001 -