Akash Patras
DELHI
Summary
Flexible with works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Escalation Specialist
iEnergizer
Noida
04.2021 - Current
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
Assistant Executive Customer Service, Operations
iEnergizer
Noida
05.2019 - 05.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Representative
iSON BPO
Noida
05.2018 - 05.2019
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Arts -
Swami Vivekanand Subharti University
Meerut 03.2020 - 03.2023
High School Diploma -
Y.M.C.A
Delhi 05.2017 - 05.2018
Skills
Call Center Operations
Scheduling and Coordnating
Team Building
MS Office
Technical Proficiency
Complex Problem Solving
Timeline
Escalation Specialist
iEnergizer
04.2021 - Current
Bachelor of Arts -
Swami Vivekanand Subharti University
03.2020 - 03.2023
Assistant Executive Customer Service, Operations
iEnergizer
05.2019 - 05.2023
Customer Service Representative
iSON BPO
05.2018 - 05.2019
High School Diploma -
Y.M.C.A
05.2017 - 05.2018