Summary
Overview
Work History
Education
Skills
Timeline
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Akash Patras

DELHI

Summary

Flexible with works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Escalation Specialist

iEnergizer
Noida
04.2021 - Current
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Escalated customer issues to management for appropriate action to be taken.
  • Identified and reported trends in customer complaints to improve products and prevent future complaints.

Assistant Executive Customer Service, Operations

iEnergizer
Noida
05.2019 - 05.2023
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Interacted well with customers to build connections and nurture relationships.

Customer Service Representative

iSON BPO
Noida
05.2018 - 05.2019
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Arts -

Swami Vivekanand Subharti University
Meerut
03.2020 - 03.2023

High School Diploma -

Y.M.C.A
Delhi
05.2017 - 05.2018

Skills

Call Center Operations

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Timeline

Escalation Specialist

iEnergizer
04.2021 - Current

Bachelor of Arts -

Swami Vivekanand Subharti University
03.2020 - 03.2023

Assistant Executive Customer Service, Operations

iEnergizer
05.2019 - 05.2023

Customer Service Representative

iSON BPO
05.2018 - 05.2019

High School Diploma -

Y.M.C.A
05.2017 - 05.2018

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Akash Patras