AKASH PRADHAN
Bangalore
Summary
Dedicated and proactive executive with 7+ years of cross-functional experience in the hospitality and travel sectors. Adept at customer service, project management, team leadership, and strategic planning. Committed to delivering high-quality client interactions and operational excellence. Excels in dynamic environments with a passion for innovation and growth.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Associate
ACTIVE HOLIDAY COMPANY
04.2025 - 07.2025
- Provided exceptional customer support by managing pre-trip and post-booking inquiries via phone and email.
- Assisted clients with itinerary modifications, payment issues, and travel insurance queries.
- Developed and implemented streamlined processes for handling customer feedback, improving response times and service quality.
- Provided exceptional customer support by resolving inquiries efficiently, enhancing overall customer satisfaction and loyalty.
HR Administrator, Benefits & Interventions
Amazon.com
07.2024 - 01.2025
- Managed employee benefits programs and administered policy updates.
- Handled grievance redressal and employee interventions in compliance with company policies.
- Supported onboarding, document verification, and HRIS updates for new hires.
Lead Travel Packages
Keyterns, Chennai
09.2023 - 08.2024
- Designed customized travel packages and handled bookings.
- Guided team members on lead generation and sales conversions.
- Achieved 30% growth in customer retention by improving itinerary personalization.
Project Manager
MBKS NGO Trust, Darjeeling
09.2019 - 05.2023
- Led community development initiatives focusing on education and hygiene.
- Managed 10+ volunteers and coordinated with government stakeholders.
- Prepared reports, budgets, and funding proposals to enhance project efficiency.
Education
Bachelor of Arts - Hospitality Administration and Management
International Institute of Hotel Management
KolkataSTCW course - undefined
Seacom Marine College
02.2018
Degree & Diploma in Hospitality Administration - undefined
IIHM
01.2012
6 months Industrial Training - undefined
Le Meridien
03.2011
ISC - undefined
St. Joseph’s School
01.2009
ICSE - undefined
St. Joseph’s School
01.2007
Skills
- Consulting
- Customer support
- Client communication
- Customer relationship management (CRM)
- Business Planning
- Corporate Communications
- Operations Management
- Organizational Development
Timeline
Customer Service Associate
ACTIVE HOLIDAY COMPANY
04.2025 - 07.2025
HR Administrator, Benefits & Interventions
Amazon.com
07.2024 - 01.2025
Lead Travel Packages
Keyterns, Chennai
09.2023 - 08.2024
Project Manager
MBKS NGO Trust, Darjeeling
09.2019 - 05.2023
STCW course - undefined
Seacom Marine College
Degree & Diploma in Hospitality Administration - undefined
IIHM
6 months Industrial Training - undefined
Le Meridien
ISC - undefined
St. Joseph’s School
ICSE - undefined
St. Joseph’s School
Bachelor of Arts - Hospitality Administration and Management
International Institute of Hotel Management
Similar Profiles
Arsad BarlaskarArsad Barlaskar
Sales & Operations Executive at Active Holiday CompanySales & Operations Executive at Active Holiday Company
Bill GoldoffBill Goldoff
Head Chef at Active Ingredient Brewing CompanyHead Chef at Active Ingredient Brewing Company
Sergio Antonio Ruiz LovoSergio Antonio Ruiz Lovo
Server / Banquet Server at B.F. Saul Company (Holiday Inn Hotel)Server / Banquet Server at B.F. Saul Company (Holiday Inn Hotel)
Sourav GhoshSourav Ghosh
Research Analyst-IT at Globsyn I.T Services (p) LtdResearch Analyst-IT at Globsyn I.T Services (p) Ltd
Simran SSimran S
Travel Consultant at BCD TravelTravel Consultant at BCD Travel