Akash Prasad
Mira Bhayandar
Summary
Polished Dispatcher with team-driven mentality and great time management skills. Established lasting relationships with partners, customers and company staff. Known for best-in-class reliability and resourcefulness.
Overview
14
14
years of professional experience
Work History
Load Booking /Freight Dispatcher
Ascend Truck loads (I) Pvt. Ltd.
Mumbai
04.2020 - 03.2024
- Coordinated with brokers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Resolved disputes between customers and carriers regarding shipment issues.
- Monitored shipments and tracked the progress of shipments to guarantee on-time delivery.
- Updated company database with shipping information using McLeod to maintain visibility of operations for management.
- Created reports to track delivery times, routes and costs.
- Communicated with truck drivers about pick up and delivery schedules.
- Scheduled trucks for loading and unloading at various locations.
- Negotiated rates with vendors for services related to freight shipping.
Dispatcher / Load Planner
Om Shree Ganesh Containers Pvt. Ltd.
Mumbai
02.2017 - 06.2019
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Responsible for negotiating contracts, freight and spot market rates with Brokers to achieve targeted profit and budget
- Scheduled loads according to priority and available equipment..
- Investigated and resolved customer and vendor issues to retain business.
Talent Acquisition Executive HR Recruiter
Smart Recruiters
Mumbai
07.2015 - 01.2017
- Developed and implemented a comprehensive recruitment strategy to identify, attract and hire top talent.
- Created job postings in various job boards, social media sites and professional networks.
- Organized and conducted interviews with potential candidates to evaluate their skills and qualifications.
- Conducted reference checks for all selected candidates.
- Established relationships with universities to recruit fresh graduates.
- Maintained accurate records of applicants, resumes and interview results in the applicant tracking system.
- Collaborated with hiring managers to ensure that requirements are accurately communicated throughout the recruitment process.
- Advised hiring managers on best practices related to interviewing techniques and selection criteria.
- Negotiated between talent and various agencies for contractual arrangements.
- Consulted with hiring managers to further understand business requirements and inform pipeline development.
Customer Relations Advisor
Tech Mahindra Business Services
Mumbai
12.2014 - 06.2015
- Responded to customer inquiries via phone & email.
- Conducted research on customer issues and provided resolutions.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Provided product education to customers based on their needs.
- Identified opportunities to upsell products or services.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Senior Customer Relationship Associate
Epicenter Technologies Pvt. LTD.
Mumbai
03.2011 - 06.2012
- Excelled in exceeding daily credit card application goals.
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards.
- Check on the status of customer accounts and track checks and payments.
- Review and explain account charges.
- Assist banking customers who are victims of fraud, theft or identity theft.
- Assist customers with replacing lost or stolen credit or debit cards.
- Assist with address changes.
HR Recruiter
Smart Recruiters
Mumbai
06.2010 - 02.2011
- Interview candidates (via phone, video and in-person).
- Provide shortlists of qualified candidates to hiring managers.
- Source and screen resumes and applications to identify potential candidates that meet the job requirements
- Strong organizational and time-management skills
- Ability to work independently and manage multiple recruitment projects simultaneously
Education
T.Y.Bcom -
University of Mumbai
10-2019
Higher Secondary (H.S.C) -
Mother Mary's JR. College
02-2010
Secondary Education (S.S.C) -
St Francis High School
03-2008
Skills
- Effective Multitasking
- Environmental Sustainability Practices
- Logistics Management
- Company procedures
- Teambuilding
- Relationship Building
- Documentation and paperwork
- Oral and written communications
- Telephone Etiquette
- Transportation Management
- Route Planning
- Deadline Management
- Stress Tolerance
- Planning and Coordination
Languages
- English, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
Timeline
Load Booking /Freight Dispatcher
Ascend Truck loads (I) Pvt. Ltd.
04.2020 - 03.2024
Dispatcher / Load Planner
Om Shree Ganesh Containers Pvt. Ltd.
02.2017 - 06.2019
Talent Acquisition Executive HR Recruiter
Smart Recruiters
07.2015 - 01.2017
Customer Relations Advisor
Tech Mahindra Business Services
12.2014 - 06.2015
Senior Customer Relationship Associate
Epicenter Technologies Pvt. LTD.
03.2011 - 06.2012
HR Recruiter
Smart Recruiters
06.2010 - 02.2011
T.Y.Bcom -
University of Mumbai
Higher Secondary (H.S.C) -
Mother Mary's JR. College
Secondary Education (S.S.C) -
St Francis High School
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