Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Websites
Honours And Awards
Certification
Timeline
Generic

Akash P S

Ernakulam

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. To seek a challenging and responsible position in a larger and more professional organization where I will have the opportunity to make a positive contribution to business growth and to achieve personal development and career advancement, where it would strongly help in motivating my capabilities to fully prove my worth and my soon-to-be team to a substantial target-beating performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Public Relations Officer

Astro-vision Futuretech
Kochi
10.2024 - Current
  • Build and maintain long-term relationships with customers.
  • Understand customer needs and recommend suitable products/services.
  • Address and resolve customer queries and concerns promptly.
  • Present Astro-Vision's products and services to potential clients.
  • Achieve monthly and quarterly sales targets.
  • Conduct product demonstrations, especially for astrology software solutions.
  • Analyze customer feedback and market trends to suggest improvements.
  • Gather insights on competitors, and suggest strategic initiatives.
  • Coordinate with the technical and customer service teams for issue resolution.
  • Researched potential markets for client products or services, including competitive analysis of pricing models and target customer demographics.
  • Maintain accurate records of client interactions and sales activities.

Customer Service Representative

Herbaly Touch
Kochi
06.2024 - 08.2024
  • Managing a team of representatives offering customer support to ensure that they meet performance and quality standards.
  • Overseeing the customer service process, including ticket resolution, inquiries, and service level agreements (SLAs), ensuring timely and efficient responses.
  • Monitoring the work of individual representatives and the team, using performance metrics and reports generated by Customer Relationship Management (CRM) tools.
  • Utilizing CRM software to track, manage, and analyze customer interactions and data throughout the customer lifecycle to enhance satisfaction, loyalty, and retention.
  • Analyzing customer data with CRM tools to provide insights for improving the customer service experience, and recommending service enhancements.

Customer service representative [ Game Presenter ]

Evolution Latvia
Riga
04.2022 - 04.2023
  • Host/Present a number of different casino games to the camera for live players.
  • Carry out of all game operations, control the process of the games at the table, as well as in the computer monitor.
  • To ensure the game is presented and administrated according to the rules.
  • Having several game knowledge in several games and having certification of completing mandatory training course.

Sales assistant

My Dreams
Perumbavoor
02.2020 - 02.2022
  • Organizing all store operations and allocating responsibilities to personnel.
  • Supervising and guiding staff towards maximum performance.
  • Preparing and controlling the store's budget aiming for minimum expenditure and efficiency.
  • Hiring, training, and providing professional development for their teams and setting weekly, monthly, or quarterly goals based on the team's performance to date.

Education

HIGHER SECONDARY EDUCATION -

GOVT BOYS HSS
Perumbavoor, Eranakulam, India
05.2019

VOCATIONAL EDUCATION -

St.Marys Public School
Kuruppampady, Perumbavoor, India
04.2017

Skills

  • Microsoft Word
  • Google Drive
  • Microsoft Office
  • Microsoft Powerpoint
  • Experience in ERP and CRM systems (Salesforce, HubSpot, Odoo, Vtiger, etc)
  • Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Python language - basic knowledge
  • Live chat support
  • Digital marketing
  • Campaign planning

Personal Information

  • Date of Birth: 15/02/2001
  • Gender: Male
  • Nationality: Indian

Languages

English
First Language
English
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1

Honours And Awards

  • Certificate of Excellence in Python beginner, Scaler, 06/27/24

 Introduction to Python: understand the basics of Python programming, including syntax, variables, data types, and control structures, data structures: learn about lists, tuples, dictionaries, and sets, and how to use them effectively, functions and modules: gain basic proficiency in writing reusable code with functions and organizing code with modules, file handling: learn how to read from and write to files, manage file paths, and handle exceptions, writing and executing Python scripts, implementing basic algorithms and data structures, performing data analysis and visualization

  • Basics of digital marketing, Uniathena Institution, UK, 03/28/24, identify trends and insights, allocate marketing investments, plan and direct marketing campaigns, manage an organization's website and maintain it, keeping best practices in mind, and optimize content for the website and social media platforms

Certification

This course has given me valuable insights into managing customer relationships more effectively

effectively, utilizing CRM tools, and understanding customer needs on a deeper level. With

these new skills, I'm excited to enhance my ability to deliver outstanding customer service

And build lasting business relationships

Timeline

Public Relations Officer

Astro-vision Futuretech
10.2024 - Current

Customer Service Representative

Herbaly Touch
06.2024 - 08.2024

Customer service representative [ Game Presenter ]

Evolution Latvia
04.2022 - 04.2023

Sales assistant

My Dreams
02.2020 - 02.2022

HIGHER SECONDARY EDUCATION -

GOVT BOYS HSS

VOCATIONAL EDUCATION -

St.Marys Public School
Akash P S