Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Akash Puri

Akash Puri

Bhadohi

Summary

Supportive Math Tutor with experience guiding students through academic challenges in individualized sessions. Provides progress assessment plans, helping students establish personal goals and remain accountable for success. Creative math educator employs innovative learning tools to build personal confidence among students.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Advisor

Sahjyo Techad
11.2022 - 01.2024
  • Address the query of customer via call.
  • Provide accurate resolution as per the customer needs.
  • Make sure the customer is satisfied.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintain the AHT , Quality and Hygiene Parameters ( Call disconnection, Missed call and Hang up Call)

Education

Bachelor of Science - Mathematics

Allahabad State University
Allahabad
08.2022

Skills

  • Curriculum Reinforcement
  • Middle School Math
  • Fundamental Mathematics
  • Calculus
  • Student Records Management
  • Interpersonal Communication
  • Developing Study Skills

Certification

NIELIT ( Certification in Computer Concepts)


Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Customer Service Advisor

Sahjyo Techad
11.2022 - 01.2024

Bachelor of Science - Mathematics

Allahabad State University

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Akash Puri