Akash Rajasekar
Chennai
Summary
Dynamic and detail-oriented professional with diverse experience in payroll analysis, international logistics coordination, banking operations, and fraud risk management. Adept at optimizing financial and operational processes, ensuring regulatory compliance, and mitigating risks. Skilled in payroll processing, supply chain management, transaction monitoring, and fraud detection, with a strong ability to analyze data, improve efficiency, and drive cost-effective solutions. Proven ability to collaborate with cross-functional teams, manage stakeholders, and implement process improvements that enhance operational performance.
Overview
10
10
years of professional experience
Work History
International Logistics Coordinator
Proactive Supply Chain
03.2024 - 10.2024
- Tracked orders and notified customers of status or potential delays.
- Conducted research to address shipping errors and packaging mistakes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed established business practices and improved processes to reduce expenses.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Supervisor
Speedy Transport Inc
09.2023 - 03.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Conducted training and mentored team members to promote productivity and commitment.
- Processed and submitted 30 - 40 orders for Automobile parts daily and expedited delivery to maintain customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Inventory Coordinator / Food Worker
Ikea
03.2023 - 06.2023
- Performed data entry and completed proper paperwork.
- Investigated and resolved variances in inventory counts on monthly basis.
- Managed all related documentation and records for department.
- Performed full inventory counts every for 50-60 boxes of dry food and half cooked food.
- Completed physical inventory counts each month.
Processing Officer /Cheque Frauds
Citi Corp India Pvt Ltd
12.2018 - 08.2022
- Verified technical specifications and information details before processing paperwork.
- Processed both manual and digital transactions in line with established policies.
- Prepared hold checklist to outline non-compliant forms.
- Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Followed-up on discrepancies to assist business partners in customer inquiry investigations.
- Maintained confidentiality of patient finances, records, and health statuses.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Maintained understanding of current company guidelines.
Payroll Analyst
TCS
03.2015 - 06.2016
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Reviewed time records for mid and low level (10-20) employees to verify accuracy of information.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Resolved payroll discrepancies quickly and successfully.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Education
High School Diploma -
Canadore College of Applied Arts
North Bay, Canada05-2023
MBA - Logistics And Supply Chain Management
Amet University
Chennai, India05-2018
Bachelor of Arts - Corporate Secretaryship
Gurunanak College Affiliated University of Madras
Chennai, India04-2014
Skills
- Shipping documentation
- Global sourcing
- Freight forwarding
- Cost reduction strategies
- Customs regulations
- Payroll processing
- ERP
- 3PL
- Microsoft applications
- Spreadsheet creation
- Documentation management
- Business analysis
- Customer relations
- Risk management
- Decision-making
Timeline
International Logistics Coordinator
Proactive Supply Chain
03.2024 - 10.2024
Customer Service Supervisor
Speedy Transport Inc
09.2023 - 03.2024
Inventory Coordinator / Food Worker
Ikea
03.2023 - 06.2023
Processing Officer /Cheque Frauds
Citi Corp India Pvt Ltd
12.2018 - 08.2022
Payroll Analyst
TCS
03.2015 - 06.2016
High School Diploma -
Canadore College of Applied Arts
MBA - Logistics And Supply Chain Management
Amet University
Bachelor of Arts - Corporate Secretaryship
Gurunanak College Affiliated University of Madras
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