Akash Rooj

Work Preference

Job Search Status

Open to work

Desired start date: 2 weeks notice

Desired Job Title

Senior System Analyst

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Location: Bengaluru, KA, INKolkata, WB

Open to relocation: Yes

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPersonal development programsCareer advancementCompany Culture

Summary

Experienced IT professional seeking a Modern Workplace Engineer with 9+ years of expertise in Microsoft 365, Windows, macOS, Jamf Pro, Endpoint Management, Active Directory, Encryption, Exchange Online, Citrix and IT Service Management. Proven ability to support enterprise environments to enhance user experience, and deliver secure, scalable IT solution

Overview

9

years of professional experience

Work History

Barclays

11.2023 - Current

Administer Microsoft 365 services including Exchange Online, Teams, and user licensing.
Supported SharePoint Online and OneDrive for Business permissions, access management, and collaboration services.
Created and managed user mailboxes, shared mailboxes, resource mailboxes, distribution groups.
Supported hybrid identity environments integrating Active Directory and Microsoft Entra ID.
Manage Microsoft Entra ID (Azure AD) user accounts, groups, and access management.
Support Conditional Access and Multi-Factor Authentication (MFA) policies.
Administer Microsoft Defender for Endpoint and investigate endpoint security alerts.
Collaborate with Security, Infrastructure, and Workplace Technology teams to improve endpoint security posture.
Develop technical documentation and provide knowledge transfer sessions to new team members.
Generate compliance, inventory, and endpoint health reports for management review.
Administer and manage enterprise macOS devices using Jamf Pro.
Configure and maintain Automated Device Enrolment (ADE), Apple Business Manager (ABM), and device lifecycle management.
Create and manage Jamf Policies, Configuration Profiles, Smart Groups, and Patch Management policies.
Package, deploy, and troubleshoot enterprise applications across macOS devices.
Manage device compliance, File Vault encryption, and endpoint security standards.

Tesco

12.2018 - 10.2024

Provided IT solution to the Tesco PLC and Tesco Bank Internal Users.
Troubleshoot on various Tescobank apps like Debit, credit card, loan, and Payment system app gtexchange used by Tesco bank Employee.
Administer Active Directory user accounts, groups, OUs, permissions, and access controls.
Manage onboarding, offboarding, and access provisioning activities.
Analyse AD logs and fix repeated User’s account lock, BitLocker issue.
Manage software deployment, application packaging, operating system deployment, and patch management.
Monitor SCCM health and troubleshoot client-side and server-side issues.
Support Windows Autopilot deployments and endpoint provisioning activities Work on autopilot devices analyse and fix Tablets and Windows app issues.
Configured and maintained device restriction policies, endpoint protection policies, and security configurations.
Troubleshoot on password, account, authentication and authorization related issue.
Troubleshoot on BIOS, Install, Upgrade troubleshoot and Server OS.
Worked with Veenam to take backup, disaster recovery, and data protection on multi-cloud Infrastructure.
Manage delivery group, resource, host, package management on Citrix.
Administration of antivirus app Sophos.
Manage privileged access through CyberArk.
Patching Servers on a Routine basis.
Log into Putty to give access on AIX, ORACLE, Wheel Servers.
Send daily checklist and ping status to the IT management.
Create and analyse reports of our team’s Performance and shared them with Managers.
Interact with 2nd and 3rd level for any process update and transfer the knowledge to the Team.

Capgemini Technology Services India Ltd

06.2017 - 10.2018

Provided IT solution to the Verizon Users.
Process Administration and Management like monitoring, start/stop/kill various processes.
Worked on the corporate directory and use to make changes according to requirements and necessary approval.
Troubleshoot on Encryption Software like Bit Locker, and Sophos.
O365 apps troubleshoot, give and revoking access, Resolving Skype for Business Issue.
Create a Generic mailbox and delegate access.
Troubleshooting on Cisco VPN, Install, Configuration.
Application support and push software to the user’s system.
Install, configure, and maintain software applications, operating systems, and Active Directory administration.
Set up administrative passwords and directory permissions.
Wifi Troubleshooting and Set certificate in MMC tool.

Dev Genie Software

06.2016 - 05.2017

Provided Application, Database and IT Solution to the Client.
Troubleshooting on email configuration, Recall, Backup, Restore, Archive PST file, and Mapping.
Diagnose and repair internet service. LAN networks, wireless, Router, and email failures.
Install and maintain anti-virus, Update Policy, and Configure firewall and security.
Browser configuration, protocol check-up, and security settings.
System Health Check-up, Improve Performance.
Monitoring the service during deployment and rollback if there are anomalies.
Responsible for providing support at L1/L2 level depending on the priority of the issues to meet SLA.
Preparing the documentation of applications level issues, and PMRs along with their resolutions.
Monitoring the daily jobs and handling the aborted jobs with higher priority.

Skills

Troubleshooting
ITIL framework
Information security
Virtualization technologies
Problem-solving

Multitasking
Time management abilities
Technical analysis
Application support

Education

B.Tech - Computer Science and Engineering

Calcutta Institute of Engineering And Management

03-2016

Timeline

- Barclays

11.2023 - Current

- Tesco

12.2018 - 10.2024

- Capgemini Technology Services India Ltd

06.2017 - 10.2018

- Dev Genie Software

06.2016 - 05.2017

Calcutta Institute of Engineering And Management - B.Tech, Computer Science and Engineering

Languages

English

Hindi

Bengali

Personal Information

Father's Name: Mr. Partha Rooj
Mother's Name: Mrs. Kakali Rooj
Date of Birth: 11/02/93
Gender: Male
Nationality: Indian
Marital Status: Married

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Disclaimer

I do hereby declare that all the information given above is true to the best of my knowledge and belief.