Akash Roy
Student Counselor and sales executive
Hyderabad
Summary
A highly accomplished professional with a strong academic background and extensive experience. Driven to establish a successful career by utilizing acquired skills and talents to tackle challenges head-on. Excels in taking a personal approach to problem-solving. Eager to apply expertise in a new and challenging atmosphere with the ultimate goal of achieving desired results in the chosen field.
Overview
14
14
years of professional experience
Work History
Sr Academic Counsellor
Square Business Pvt Ltd
Hyderabad
01.2024 - Current
- Evaluated transfer credits and advised students on course selection to ensure timely degree completion.
- Contributed to the development of university policies and procedures related to student advising, ensuring a consistent approach across all departments.
- Led professional development sessions for fellow counselors on best practices in academic advising and student support services.
- Facilitated conflict resolution among students, promoting a positive learning environment for all parties involved.
Outbound Sales Executive
Turito India Pvt Ltd
Hyderabad
02.2023 - 01.2024
- Turito brings together experienced teachers with proven records to a platform that is equipped with interactive virtual learning
- Making use of these veterans and a world class streaming technology, we provide online live learning sessions to young students preparing for various national competitive exams such as IIT JEE/ NEET, and international competitive exams such as SAT, ACT, AP, PSAT and Subjective SAT
- For students to build a strong foundation, we also offer school foundation courses for 6th to 10th grade through which they are trained for engineering/medical entrance examinations, and board exams
- Roles and Responsibility: Worked as Outbound Sales Executive
- Identifying sales opportunities
- Generating leads
- Determining qualified leads
- Contacting prospective customers and initiating outbound phone calls
- Converting leads into customers
- Preparing sales contracts.
Asst Sales Manager
Gk Group
Hyderabad
04.2017 - 09.2022
- Over a period of two and half decades Gk Group has carved a distinct niche for itself through several projects spread over mainly in Sainikpuri Zone of Secunderabad
- The very fact that two colonies have been named after this group shows the strong presence it has in this zone
- Having built about 2.5 millions sq ft
- They are now focusing on developing large housing schemes in the form of gated communities in the peripheral areas of the twin cities, which are fast developing to meet the housing requirements of middle and upper middle class customers
- The endeavor of G.K
- Group is to provide better quality housing with decent amenities keeping in view the needs and aspirations and at the same time the affordability of middle income group
- From the project to project they strengthened their customer base by improving quality and design as per changing needs and tastes of the modern customers
- Responsibilities: Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Sells products by establishing contact and developing relationships with prospects; recommending solutions
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepares reports by collecting, analyzing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
- Sales executive skills and qualifications: Presentation skills, client relationships, emphasizing excellence, energy level, negotiation, prospecting skills, meeting sales goals, creativity, sales planning, independence, motivation for sales.
Csr (Customer Support Representatives)
Externetworks
Hyderabad, India
06.2013 - 09.2014
- Externetworks is the leading provider of managed technology services for over 15 years now
- Our full technology lifecycle support model involves (1) Design, (2) Deployment, and (3) 24×7 ongoing IT management support
- In this company I worked as Csr (Customer Support Representatives) my duties and responsibilities were to give support to our US client and employers
- Responsibilities: Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Primary responsibilities: Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals.
Sales Coordinator
E- Narayan Elex India Pvt Ltd
Hyderabad, India
02.2012 - 08.2012
- Worked as Sales Coordinator in this company and our company deals with electrical item like pipe copper wire etc
- Responsibilities: Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form
- Take the lead on organizing the resources necessary to put together high quality sales presentations
- Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date
- Act as the primary customer service contact for clients who have questions about their accounts or our products
- Work with other departments within the company to bring in additional help on creating sales presentations when needed
- Meet up the client for order of the material
- We need to demonstrate the product to the client and show them in which its useful and how to use the material.
Hr Executive Trainee
The Suntech Corp
Hyderabad, India
01.2011 - 01.2012
- Worked as Hr Executive Trainee in Company “The Suntech Corp”
- This Company Deals With Engineering Sector Like Automobile Sector, Automotive Sector, Aerospace, Chemical, Construction, Cement, Fmcg, Electrical, Heavy Machinery, Power Infrastructure, Steel, Tires
- Insurance And Banking: Even We Deal With An Insurance Company Like Birla Sunlife Insurance, Max New York Life Insurance
- Responsibilities: Independently Handling The Entire Recruitment Cycle
- Responsible For Recruitment Of “Executive To Senior” Level Management
- Searching Resumes From Job Portals
- Understanding, Mentoring, Sourcing, Screening Candidate's Profile And Checking Whether It Aligns With Client Requirements
- To Call Up Potential Candidates And Sourcing Of Relevant Candidates Using Databases, Networking And References
- Explaining The Job Profile Of The Candidate Giving The Preview About The Company And The Interview Process To The Candidates
- Taking Telephonic Interviews Of The Candidates And Screen Them Through Preliminary Interviews And Final Shortlist The Candidate
- Coordinating With The Client On A Daily Basis For Scheduling Interviews, Feedbacks And Regular Follow Up On Their Requirements
- Update Internal Database According To Feedback, Collecting The Candidate Feedback From Clients
- End To End Follow-Up With The Candidate.
Education
Intermediate -
Loyola Junior College
School - undefined
St. Paul’s Residential School
Skills
Good Communication Skills Quick Learner And Ready To Take Responsibility
Sales strategy
Public Speaking
Cold-calling
Networking
Social selling
Personal Information
- Father's Name: Debashis Roy
- Date of Birth: 06/25/92
- Gender: Male
- Marital Status: Nil
Mothertongue
Bengali
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Telugu
Elementary (A2)
Bengali
Upper intermediate (B2)
Timeline
Sr Academic Counsellor
Square Business Pvt Ltd
01.2024 - Current
Outbound Sales Executive
Turito India Pvt Ltd
02.2023 - 01.2024
Asst Sales Manager
Gk Group
04.2017 - 09.2022
Csr (Customer Support Representatives)
Externetworks
06.2013 - 09.2014
Sales Coordinator
E- Narayan Elex India Pvt Ltd
02.2012 - 08.2012
Hr Executive Trainee
The Suntech Corp
01.2011 - 01.2012
Intermediate -
Loyola Junior College
School - undefined
St. Paul’s Residential School