AKASH ROY
Assistant Store Manager
New Delhi
Summary
Results-driven Store Manager with 9+ years of experience in retail operations, sales growth, and team leadership. Proven track record of achieving sales targets, improving store profitability, reducing shrinkage, and delivering exceptional customer service. Skilled in inventory management, KPI analysis, staff training, and operational excellence.
Overview
10
10
years of professional experience
1
1
Language
Work History
Assistance Store Manager
Intune Shoppersstop Ltd
New Delhi
01.2025 - Current
- Responsible for Store Operation Management
- Team leadership & Staff Training
- Sales Target Achievement
- Inventory & Stock Control
- Visual Merchandising
- Customer Relationship Management
- Billing & POS System
- Vendor Coordination’s
- Loss prevention
- Daily/Monthly Reporting
- Managed daily operation of a high-volume retail store.
- Led a team of 10+ staff members.
- Achieved monthly sale tgt.
- Reduced stock loss and improved Inventory accuracy
- Handled customer complaints and improved satisfaction.
Department Manager
Intune Shoppersstop Ltd
03.2024 - 01.2025
- Responsible for Store KPI
- Responsible for Category sale.
- Responsible for Category inventory
- Responsible for Team management.
- Responsible for PVT LABLE Sale.
- Responsible for Tgt. Vs Achmt. Customer service, KPIs, communication of running and upcoming schemes and offers, feedback.
- Responsible for Team engagement activity like (Instant appreciation, R&R, C.S.R activity.)
Store Manager
First Cry
New Delhi
08.2022 - 02.2024
- Responsible for Store operation.
- Responsible for Store sales and profit.
- Responsible for Target as given by Management.
- Responsible for recruitment, training, development and succession planning for the store.
- Responsible for product display as per VM guideline.
- Responsible for Tgt. Vs Achmt. Customer service, KPIs, communication of running and upcoming schemes and offers, feedback.
- Responsible for maintaining KPIs of the Department through Cross Selling, suggestive selling impulse selling etc.
- Responsible for Stock maintaining & Shrinkage control.
- Responsible for registers-maintained checklist, stock Damage & Defective register, Floor movement register etc.).
- Providing customer satisfaction by delivering service to customer.
- Responsible for Staff engagement Activity like event organized Rewards and Recognition, Instant Appreciation, Motivating, C.S.R activity’s etc.
Personal Shopper
Shoppers Stop Ltd
New Delhi
07.2021 - 02.2022
- Responsible For Target As Given By Superiors.
- Responsible For Tgt. Vs Achmt. Customer Service, Kpis.
- Responsible For Contribution In Daily Store Sale (20% Pvt Brand, 4% Overall Store Sale)
- Responsible For Maintaining Good Relationship With Customers, Store, Ssl And Brand Team.
- Responsible For Compliance With The Company’s Code Of Conduct And Sop’s
- Providing Customer Satisfaction By Delivering Service To Customer
- Job Profile: As PERSONAL SHOPPER at (SHOPPERS STOP)
LEADING (SFS) SHIP FROM STORE (OMNI CHANNEL)
Shoppers Stop Ltd
05.2020 - 07.2021
- Responsible for processing the online orders.
- Responsible for Shrinkage control from the online return
- Responsible for making report of online business.
- Responsible for Amazon orders on time.
- Responsible for packing materials inventory.
- Responsible for order efficiency in Report.
Customer Service Desk Representative
Shoppersstop.ltd
New Delhi
06.2017 - 05.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Participated in cross-functional teams to create and implement policies that enhanced overall customer experience.
- Maintained detailed records of customer interactions using CRM tools for future reference and analysis purposes.
- Provided ongoing feedback on product issues raised by customers, helping drive continuous improvements within the organization.
Customer Care Associate
Shoppersstop Ltd
03.2016 - 05.2017
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Maintained good call control to quickly uncover questions and keep call times low.
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
Education
Graduated - Arts stream
Delhi University
01-2019
Intermediate - undefined
C.B.S.E Board
01-2015
High School - undefined
C.B.S.E Board
01-2013
Skills
Sales & Business Growth,Store Operations Management,Team Leadership,Customer Service Excellence,Cash handling & reconciliation,Merchandising & Visual Standards,Compliance & Safety
Interests
Goal oriented, Taking initiatives, Punctuality, Team work, Listening music, Playing cricket
Timeline
Assistance Store Manager
Intune Shoppersstop Ltd
01.2025 - Current
Department Manager
Intune Shoppersstop Ltd
03.2024 - 01.2025
Store Manager
First Cry
08.2022 - 02.2024
Personal Shopper
Shoppers Stop Ltd
07.2021 - 02.2022
LEADING (SFS) SHIP FROM STORE (OMNI CHANNEL)
Shoppers Stop Ltd
05.2020 - 07.2021
Customer Service Desk Representative
Shoppersstop.ltd
06.2017 - 05.2020
Customer Care Associate
Shoppersstop Ltd
03.2016 - 05.2017
Graduated - Arts stream
Delhi University
Intermediate - undefined
C.B.S.E Board
High School - undefined
C.B.S.E Board